JoAnn Squitieri
Lynbrook
Summary
Ambitious Receptionist experienced in managing front desk operations, greeting guests, and addressing immediate concerns. Delivered professional service and support to office visitors, ensuring smooth scheduling of appointments and efficient mail handling. Contributed to company growth through strong communication skills and a positive disposition.
Overview
1
1
Certification
44
44
years of professional experience
Work History
Receptionist/Customer Service Representative
St John Nepomucene Church
Bohemia
01.2020 - 06.2026
- Welcomed visitors to the church, assisting with inquiries and providing relevant information to enhance their experience. and members with warmth and professionalism.
- Delivered excellent customer service while interacting with both internal and external customers, fostering positive relationships and satisfaction.
- Managed phone calls, directing inquiries to appropriate staff or departments.
- Scheduled and confirmed appointments.
- Scheduled appointments and coordinated meeting arrangements for church events.
- Maintained organized records of member information and church activities to support efficient operations and member engagement.
- Upholded confidentiality while handling sensitive member information and requests.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in preparing materials for services, events, and community outreach programs.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative/Regional Training Manager
Verizon
Garden City
09.1982 - 05.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer complaints with empathy and professionalism during interactions.
- Resolved billing issues through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on plan features and promotions to enhance satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team members to streamline service processes and improve workflows.
- Trained new staff on customer service protocols and best practices at Verizon.
- Documented customer interactions accurately in the database system.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Communications
Adelphi University
Garden City, NYMBA - Business Administration and Management
Adelphi University
Garden City, NYSkills
- Customer relationship management
- Scheduling appointments
- Payment processing
- Data entry
- Office administration
- Confidentiality standards
- Problem solving
- Conflict resolution
- Communication skills
- Team collaboration
Certification
- Certificate in Theology
- Pastoral Formation from DRVC
- Spiritual Director
Timeline
Receptionist/Customer Service Representative
St John Nepomucene Church
01.2020 - 06.2026
Customer Service Representative/Regional Training Manager
Verizon
09.1982 - 05.2012
Bachelor of Arts - Communications
Adelphi University
MBA - Business Administration and Management
Adelphi University