Joann Taylor
Alamance Burlington School System
Snow Camp,NC
29
years of professional experience
Accomplished Benefits Specialist with expertise in employee benefits administration. Proficient in records maintenance and conflict resolution, driving improvements in compliance and employee satisfaction. Recognized for critical thinking and dependability in fast-paced environments.
Work History
Benefits Specialist
2 Years 2 Months- Administered employee benefits programs, ensuring compliance with regulations and policies.
- Assisted staff with benefits enrollment processes, providing guidance to enhance understanding.
- Maintained accurate records of employee benefits selections and changes in HR systems.
- Reviewed and updated benefits materials, enhancing clarity and accessibility for employees.
- Researched industry trends to recommend improvements in benefit options offered to staff.
- Supported annual open enrollment activities, ensuring timely delivery of information and resources.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Built relationships with vendors and brokers to foster quality service delivery.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
Benefits Specialist
16 Years 7 Months- Assisted employees with benefits enrollment and inquiries, ensuring accurate information dissemination.
- Developed and maintained comprehensive knowledge of employee benefit plans and compliance regulations.
- Coordinated open enrollment activities, providing guidance to staff on plan options and changes.
- Streamlined benefits administration processes, enhancing efficiency and accuracy in record-keeping.
- Analyzed trends in employee benefits usage to recommend improvements in offerings and policies.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Tyler Munis Payroll/HR Software.
- Partnered with vendors to provide employee training on various topics such as retirement planning and health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
- Provided personalized support to employees during life events affecting benefits, such as marriage or childbirth.
- Improved benefits utilization by implementing easy-to-use online portal for employees.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Reconciled insurance billing each month for accurate bill pay
Cashier/Hostess (part Time)
6 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored customer flow, optimizing checkout speed during peak hours for improved satisfaction.
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Benefits Specialist
10 Years- Educated employees on benefits utilization through workshops and one-on-one consultations, improving engagement.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with payroll to ensure accurate benefits deductions and avoid discrepancies.
- Ensured accurate benefits enrollment by meticulously reviewing and processing employee forms.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Reconciled insurance billing each month for accurate bill pay
Education
Associate of Science - General Office Technology With Medical Options
Skills
Verbal and written communication
Relationship building
Proficient in cash management systems
Attention to detail
Records maintenance
Problem-solving
Time management
Teamwork and collaboration
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Organizational skills
Adaptability and flexibility
Self motivation
Conflict resolution
Timeline
Benefits Specialist
Alamance Burlington School System
03.2021 - 05.2023Read More
Benefits Specialist
Alamance County Government
08.2004 - 03.2021Read More
Cashier/Hostess (part Time)
Western Steakhouse
04.2003 - 06.2009Read More
Benefits Specialist
Alamance Burlington School System
08.1994 - 08.2004Read More
Alamance Community College
Associate of Science from General Office Technology With Medical Options
Read More