Hi, I’m
JO ANN THOMPSON
Conway,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
years of professional experience
1
Certificate
Work History
Lakeside Recycling Systems (LRS)
INSIDE SALES MANAGER
06.2022 - Current
Job overview
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Secured new accounts by strategically pursuing leads, generating over $25,000.00 in revenue monthly.
- Worked closely with other departments to promote products and marketing campaigns.
- Managed accounts to retain existing relationships and grow share of business.
- Updated accounts and maintained long-term relationships with clients.
- Participated in weekly sales meetings, collecting data from each outside sales representative to compile into financial reports for CFO.
Crafton Tull & Associates, Inc.
OFFICE OPERATIONS / EVENTS MANAGER
10.2019 - 06.2022
Job overview
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for 65+ employees.
- Optimized organizational systems for payment collections, AP/and recordkeeping.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
Acxiom, LLC
HUMAN RESOURCES GENERALIST INTERN
10.2018 - 05.2019
Job overview
- Created process documentation by working with subject matter experts and authored 6 Knowledge Articles: Short-Term Disability; Gift Taxes; Adoption Assistance; Education/Tuition Reimbursement; Platinum Club; Employee Baby Gift Mailouts.
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee records to respond quickly to requests for information.
- Drafted technical documents, social media posts and internal memoranda.
American Case Management Association (ACMA)
MEMBERSHIP ACCOUNTS MANAGER
05.2015 - 10.2018
Job overview
- Identified, developed, and evaluated reports and data to determine opportunities for membership improvement and growth.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Managed 8,000+ case management membership accounts for licensure maintenance through continuing education.
- Invoiced memberships, received payments and posted to accounts, balanced funds, batched them and forwarded to accounting department for final processing.
- Developed and presented live webinars, developed new member benefits and initiatives. Professional presentation and superior customer service skills (verbal and written).
- 50% travel across U.S. setting up sales conventions.
- Consistently exceeded sales goals of 20% of conference attendees.
- Developed contract proposals and Letters of Agreement for potential organizational memberships.
- Completed expense reports.
University Of Arkansas For Medical Sciences, UAMS
EXECUTIVE ASSISTANT
04.2006 - 04.2015
Job overview
- Prepared and submitted winning grant proposal in collaboration with Dr. Eldon Shultz, College of Medicine, Department of Pediatrics Chief Medical Officer, $1.6 million Federal grant for new Autism research.
- Purchased all laptops, computer equipment, cell phones, printers, and any office equipment or supplies needed for Department of Pediatrics, Developmental Rehabilitation.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Worked with senior management to initiate new projects and assist in various processes.
- Submitted paperwork to State of AR for Medical License Renewals for College of Medicine, Department of Pediatrics, Developmental Rehabilitation professional medical personnel.
- Placed ads for new hires, walked through onboarding, exit interviews, maintained budgets on grants and e-fund accounts, reimbursed travel expenses, acted on behalf of Administrator.
Education
University of Arkansas At Little RockLittle Rock, AR
Bachelor of Arts from Liberal Arts And Sciences
University Overview
- Phyllis A. Keltner Scholarship for Women Scholarship Recipient
- Awarded 1-year fully paid scholarship
- Dean's List Multiple semesters
- Relevant Coursework: Psychology, Professional & Technical Writing, Business Management, Accounting
- 3.57 GPA
- cum laude graduate
Skills
- Price Schedules
- Sales Records Management
- Salesforce Software
- Budgeting and Expenditures
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Excellent Communication Skills
- Organizational Fundraising
- Time Management
- Billing and Invoicing
- Volunteer Relations
- Biweekly Payroll Processing
Timeline
INSIDE SALES MANAGER
Lakeside Recycling Systems (LRS)
06.2022 - Current
OFFICE OPERATIONS / EVENTS MANAGER
Crafton Tull & Associates, Inc.
10.2019 - 06.2022
HUMAN RESOURCES GENERALIST INTERN
Acxiom, LLC
10.2018 - 05.2019
MEMBERSHIP ACCOUNTS MANAGER
American Case Management Association (ACMA)
05.2015 - 10.2018
EXECUTIVE ASSISTANT
University Of Arkansas For Medical Sciences, UAMS
04.2006 - 04.2015
Pearson Certified Testing Administrator
GED Chief Examiner
CPR and First Aid Certified
University of Arkansas At Little Rock
Bachelor of Arts from Liberal Arts And Sciences
EXTRACURRICULAR
* I love to work in my vegetable garden in my downtime, as well as search through flea markets and yard sales for various "treasures." You know, "One man's trash ..." :)
* In one of my college classes, Creative Writing, I developed a passion for writing, so I am an amateur author. I enjoy True Crime so a lot of my time is spent voraciously pouring over non-fiction articles, books, and television shows for book ideas.
EXTRACURRICULAR
* I love to work in my vegetable garden in my downtime, as well as search through flea markets and yard sales for various "treasures." You know, "One man's trash ..." :)
* In one of my college classes, Creative Writing, I developed a passion for writing, so I am an amateur author. I enjoy True Crime so a lot of my time is spent voraciously pouring over non-fiction articles, books, and television shows for book ideas.
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