JoAnn Tratchel
Grinnell,IA
Summary
Dynamic professional with a strong background in team scheduling and customer service at Jeld-Wen Windows & Doors. Proven ability to manage inventory and streamline operations while maintaining excellent communication. Skilled in problem-solving and effective multitasking, consistently ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Scheduler
Jeld-Wen Windows & Doors
Grinnell, IA
07.2019 - 03.2025
- Scheduled Technicians in my region to their areas to do service for customers
- Called to confirm date and time with customers or if need to reschedule service date and time
- Reorder parts as needed when Technician sent email saying they needed parts reordered
- Take incoming calls, transfer calls to other departments as needed
- Check email boxes from customers and Technicians ofter throughout the
Cashier
Paul's Ace Hardware
Grinnell, IA
04.2017 - 07.2019
- Cash register
- Put in store and customer orders
- Put stock away on shelves
- Print out labels for items
- Did returns for customers
- Did returns back to warehouse
- Call customers when their items came in to pick up
- Answer
Store Manager
Casey General Store
New Sharon, IA
11.2014 - 03.2017
- Made pizza's and other food Casey's offered
- Cash register
- Daily book keeping
- Scheduled team
- Counted inventory
- Worked in areas and shifts as needed
Education
High School Diploma -
Grinnell Sr. High School
Grinnell, IA05-1991
Skills
- Inventory tracking
- Time management
- Team scheduling
- Record keeping
- Call handling
- Parts ordering
- Problem solving
- Attention to detail
- Customer service
- Data entry
- Conflict resolution
- Patient registration
- Effective multitasking
- Problem-solving
- Telephone etiquette
- Documentation expertise
- Recordkeeping proficiency
- Computer skills
- Critical thinking
- Medical terminology
- Recordkeeping expertise
- Schedule verification
- Staff coordination
- Strong work ethic
- Spreadsheet creation
- Decision-making
- Clerical Tasks
- Organizational skills
- Self motivation
References
References available upon request.
Timeline
Scheduler
Jeld-Wen Windows & Doors
07.2019 - 03.2025
Cashier
Paul's Ace Hardware
04.2017 - 07.2019
Store Manager
Casey General Store
11.2014 - 03.2017
High School Diploma -
Grinnell Sr. High School