JoAnn Wilson
Hemet,CA
Summary
Well-rounded, organized and dependable candidate with 6 years of experience in customer service and food service work in both assisted living and casual dining settings. Proficient at managing multiple priorities with a positive attitude, and willing to work both independently and in a team atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Driver
California Medical Fleet
06.2023 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Personally answered, scheduled, and responded to patient calls.
- Developed strong relationships with regular patients to foster trust in our services.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
Rideshare Driver
Lyft
10.2019 - Current
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Non-Emergency Transportation Driver
Pronto Transportation
10.2021 - 12.2021
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Collaborated with dispatchers to ensure timely arrivals at medical facilities for appointments or treatments.
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
Dietary Aide
Sunny Rose Glen Assisted Living
01.2019 - 08.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Stocked and rotated food items according to expiration dates.
- Experienced with dishwashing machine and 3-compartment sink.
Dough Roller
Shakey's Pizza Parlor
08.2017 - 01.2019
- Reduced waste by accurately portioning dough and implementing proper storage procedures.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Assisted in training new employees on proper dough making techniques, fostering a supportive team environment.
Sandwich Artist
Subway Restaurant
05.2017 - 07.2017
- Accurately operated cash register to process customer payments.
- Properly prepared, labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Medical Billing & Coding Certificate
Westech College
Moreno Valley, CA06.2010
Skills
Reliable
Punctual
Positive attitude
Patience and Compassion
Read and write English
Problem-solving aptitude
Flexibility
Dishwasher
Basic Food Prep
10 key
Typing 55 wpm
Certification
Adult, Child, Infant CPR & AED Training (BLS)
American Health Care Academy, 01/10/2024
Expires: 01/10/2026
First Aid
American Health Care Academy, 01/10/2026
Expires: 01/10/2026
California Food Handler
Serv Safe, 12/06/2023
Expires: 12/06/2026
Riverside County Food Handler
Riverside County Dept of Environmental Health, 08/03/2022
Expires: 08/03/2024
Timeline
Non-Emergency Medical Driver
California Medical Fleet
06.2023 - Current
Non-Emergency Transportation Driver
Pronto Transportation
10.2021 - 12.2021
Rideshare Driver
Lyft
10.2019 - Current
Dietary Aide
Sunny Rose Glen Assisted Living
01.2019 - 08.2020
Dough Roller
Shakey's Pizza Parlor
08.2017 - 01.2019
Sandwich Artist
Subway Restaurant
05.2017 - 07.2017
Medical Billing & Coding Certificate
Westech College