Joanna Acosta
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
AT&T
Allentown, PA
09.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Security Supervisor
Brosnan Security
Allentown, PA
03.2021 - 09.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Call Center Representative
Epazz
Orlando, FL
01.2019 - 02.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
High School Diploma -
Westhill High School
Stamford, CT06-2016
Skills
- [Product or Service] support
- Customer service excellence
- Salesforce
- CRM Software
- Technical Troubleshooting
- Referral Coordination
- Payment Processing
- Complaint Handling
- Sales Support
- Online Chat Support
- Customer Service
- Call Management
- Account Administration
Languages
Spanish
Native/ Bilingual
Timeline
Customer Support Specialist
AT&T
09.2023 - Current
Security Supervisor
Brosnan Security
03.2021 - 09.2023
Call Center Representative
Epazz
01.2019 - 02.2021
High School Diploma -
Westhill High School