Joanna Alcazar
Oakland,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Oakland Unity High School
07.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Assistant Manager
Fuller Enterprise
07.2019 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collected monthly rent, inserted into Yardi system and took checks to deposit in bank.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted background checks, processed prospect applications, created lease, addendums and move in/move outs.
- Gave apartment tours, made sure units were move in ready by creating work orders taking move in and move out pictures as well as documenting any damage for deposit.
- Posted and created notices, created maintenance tasks daily
Leasing Agent
Volunteers Of America
11.2017 - 07.2019
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed annual recertification's for tenants, to check yearly income and bank verifications
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Walked property for yearly unit inspections and added applications to waitlist.
Education
High School Diploma -
Alternatives in Action High School
Oakland, CA06.2016
Skills
- Technical Support
- Purchase Orders
- Documentation
- Filing
- Taking Messages
- Public Relations
- Complex Problem-Solving
- Data Entry Documentation
- Phone Call Answering
- Office Reception
- Front Desk Operations
- Microsoft Office
- Mail Management
- OSHA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Oakland Unity High School
07.2021 - 12.2022
Assistant Manager
Fuller Enterprise
07.2019 - 10.2020
Leasing Agent
Volunteers Of America
11.2017 - 07.2019
High School Diploma -
Alternatives in Action High School
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