Joanna Alix
San Antonio,TX
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist, Senior Consultant
Booz Allen Hamilton, BAH
05.2023 - 05.2025
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Consulted with management and personnel to educate on QA standards.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
Quality Assurance Specialist
Compass Connections
San Antonio, TX
06.2022 - 05.2023
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Create, write and design policy and procedures manuals, assessments, plans and situation reports.
- Meet all federal and state regulatory guidelines and standards that are applicable.
- Trained end-users on software and hardware functionality, best practices and protocol.
- Maintain documentation including meticulous detail to version control and document integrity.
- Fostered culture of analytical thinking and precision to diagnose quality issues.
- Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
Laboratory Technician
Pollution Control Services
San Antonio, TX
08.2021 - 06.2022
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Performed wide variety of more difficult and critical tests for special applications, including developing specific methods.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Communicated with outside parties and laboratory management regarding test results.
- Assisted and instructed other laboratory technicians.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared samples for Colilert mpn testing, both 18hour and 24 hour.
- Performed chlorine residual testing, nitrate analysis for liquids and solids.
- Performed total dissolved solids testing on liquid samples.
- Developed specific methods for more difficult and critical tests for special applications.
- Prepared project files for compliance with operating procedures.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
Intern
San Antonio Water Systems
San Antonio , TX
06.2021 - 08.2021
- Cleans and prepares laboratory equipment and glassware using solvents and/or cleaners that are appropriate to the item's analytical function.
- Keeps workstation stocked and organized, performs physical inventory of chemicals and supplies.
- Records laboratory data into the Laboratory Information Management System (LIMS).
- Comprehends and follows laboratory Quality Assurance Plan (QAP).
- Performs turbidity with the use of a Hach field meter.
- Prepare and analyze samples for EPA 245.1 using a Nippon Mercury Analyzer.
- Initial demonstration of capabilities in Total Organic Carbon, using Standard Methods 5310C on an OI Aurora 1030.
- Prepare and analyze samples for EPA 200.8 using a Thermo iCap ICP-MS.
- Performs and run Diazinon extraction, for organophosphorus pesticides, in accordance with EPA method 614.
- Evaluates test data and refers suspect results to Senior Environmental Laboratory Analyst and/or Laboratory Quality Assurance Coordinator.
Microbiology Laboratory Technician
Food Safety Net Services
San Antonio, TX
03.2021 - 06.2021
- Prepared samples for indicator organisms, pathogens and chemistries.
- Applied aseptic techniques in the preparation of samples.
- Maintained media and reagents as needed for daily microbiological testing.
- Inventoried and report expendable supplies/materials needed for testing requirements.
- Provided routine preventive maintenance by daily cleaning, sanitizing, and trash disposal.
- Performed quality control monitoring by taking incubator temperatures, inoculating control organisms, running media controls, etc.
- Maintained laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures.
- Demonstrated managing priorities and schedule such that individual goals as well as team goals are achieved.
Customer Service Representative
VCA Hospitals
San Antonio, TX
05.2016 - 03.2021
- Greeting visitors, answering telephones, and assisting with our clients needs.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
- Performed sample collection and preservation for laboratory analysis
Finance Technician- E-4 Specialist
United States Army
San Marcos, TX
01.2013 - 01.2019
- Receive and post documents to accounting/budget systems
- Process treasury checks for payment and pay for invoices
- Maintain files and prepare financial reports/travel vouchers
- Review contracts, invoices and receive reports
- Responsible for financial management duties such as budgeting, disbursing and accounting for government funds.
- Make sure vendors are paid, budgets are balanced and financial matters are met so the Army keeps running.
Education
MBA - Quality Assurance
University of Texas At Tyler
Tyler, TX05-2025
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX12-2022
Skills
- Accounting principles and procedures
- Maintenance of financial reports and budgets
- Analyzing financial data
- Computation of pay and deductions
- Customer relations
- Project management abilities
- Shipping and receiving understanding
- Adaptive team player
- Technologically savvy
- Senior leadership support
- Problem-solving abilities
- Active listening
- Inbound and outbound calling
- Microsoft Office expertise
- Laboratory safety protocols
- Supervision
- Laboratory Experience
- Technical writing
- Inspections and audits
- Statistical analysis
- Laboratory computer systems
- Quality Assurance
Accomplishments
- November 2016-August 2017: Deployment Operation Enduring Freedom- Kuwait/IRAQ/Syria
- July 2017: Basic Leadership Course
Timeline
Quality Assurance Specialist, Senior Consultant
Booz Allen Hamilton, BAH
05.2023 - 05.2025
Quality Assurance Specialist
Compass Connections
06.2022 - 05.2023
Laboratory Technician
Pollution Control Services
08.2021 - 06.2022
Intern
San Antonio Water Systems
06.2021 - 08.2021
Microbiology Laboratory Technician
Food Safety Net Services
03.2021 - 06.2021
Customer Service Representative
VCA Hospitals
05.2016 - 03.2021
Finance Technician- E-4 Specialist
United States Army
01.2013 - 01.2019
Bachelor of Science - Biology
The University of Texas At San Antonio
MBA - Quality Assurance
University of Texas At Tyler
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