Joanna Alvarez
High Point,NC
Overview
9
9
years of professional experience
Work History
Server
La Fiesta Mexican Grill
Greensboro, NC
01.2016 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded to ad hoc cleaning duties at end of shift.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Administrative Assistant
The Carolina Conducting Company
Thomasville, NC
08.2023 - 01.2025
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Developed and maintained filing systems for confidential documents and records.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained inventory of office supplies and placed orders when necessary.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Processed invoices, payments, and adjustments to accounts.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC06-2020
Skills
- Oral communication
- Organizational skills
- Time management
- Bilingual English and Spanish
- Customer service
- Recordkeeping
- Hospitality service expertise
- Multitasking
- Microsoft Word/Excel Proficient
Timeline
Administrative Assistant
The Carolina Conducting Company
08.2023 - 01.2025
Server
La Fiesta Mexican Grill
01.2016 - Current
High School Diploma -
Western Guilford High School
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