Joanna Bond

• Processed customer transactions efficiently and accurately.
• Managed cash register and balanced daily cash drawers.
• Provided exceptional customer service and resolved inquiries promptly.
• Assisted in maintaining store cleanliness and organization standards.
• Handled product returns and exchanges following company policies.
• Engaged customers by promoting store loyalty programs effectively.
• Stocked shelves with merchandise when needed.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

I became a stay-at-home mom after my daughter was diagnosed with autism/high functioning. I am proud to say she is a full-time student at CPCC and is thriving. I am now ready, and highly motivated, to return to the workforce.

• Achieved cost savings by developing functional solutions to problems.
• Completed routine maintenance and repair.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Worked with kids' consignment sales for 16 years, inspecting, sorting, and hanging clothing.

• Monitored patient behavior to ensure safety and well-being.
• Documented observations and reported changes to healthcare team.
• Maintained a clean and organized environment for patients.
• Engaged patients in conversation to promote comfort and reduce anxiety.
• Collaborated with interdisciplinary team to address patient needs.
• Followed established protocols for patient observation and safety measures.

• Collected blood samples from patients using various phlebotomy techniques.
• Ensured proper labeling and handling of specimens for testing.
• Maintained cleanliness and organization of work area and equipment.
• Provided comfort and reassurance to patients during procedures.
• Assisted in training new staff on phlebotomy protocols and procedures.
• Followed safety protocols to minimize risks and ensure patient safety.
• Documented patient information accurately in electronic health records system.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Adhered to HIPAA guidelines regarding patient privacy.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Provided excellent customer service while interacting with patients.