Hi, I’m
Joanna Burns
Cincinnati,OH
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Professional demeanor, Team player, self motivation and have great communication and customer service skills.
Overview
20
years of professional experience
Work History
Valley Transport
Non-Emergency Transportation Driver
07.2022 - Current
Job overview
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Improved route efficiency by utilizing GPS navigation systems and staying up-to-date with traffic updates.
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Instacart Shoppers
Full Service Shopper
03.2022 - Current
Job overview
- Improved customer satisfaction by providing efficient and accurate shopping services.
- Maintained strong relationships with store personnel to ensure seamless communication during the shopping process.
- Enhanced store familiarity, enabling swift navigation and timely completion of orders.
- Loaded and unloaded orders at customer's homes or locations.
DoorDash
Dasher
04.2020 - Current
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Delivered orders to customers to drive full satisfaction.
Sassy Beauty Services
Beautician
02.2014 - Current
Job overview
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
Speedway LLC - Springdale, OH
Costumer Service/Cashier
02.2012 - 02.2013
Job overview
- Streamlined the checkout process for faster service and improved customer experience.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Quiznos - Hebron, KY
Cashier/Cook
08.2008 - 01.2011
Job overview
- Managed cash and sales transactions in a dining facility
- Promoted services, improved customer satisfaction and answered to inquiries
- Made sandwiches, salads, and Soups
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kings Island - Mason, OH
Cashier/Sales Associate
04.2004 - 12.2007
Job overview
- Train new employees
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Harmony High SchoolCincinnati, OH
Diploma from Language Arts Education
05.2006
Skills
- Defensive Driving
- GPS Navigation
- Strong Work Ethic
- Safe Driving Practices
- Effective communication
- Professional demeanor
- Team collaboration
- Cash Register Operations
- Desktop and Laptop Computers
- Social Skills
- Sales and Marketing
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Willing To Relocate
- Fairfield, OH
- West Chester, OH
Awards
- Employee of the month 12/22
- Passed secret shopper test 02/12
- Employee of the month 01/08
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Non-Emergency Transportation Driver
Valley Transport
07.2022 - Current
Full Service Shopper
Instacart Shoppers
03.2022 - Current
Dasher
DoorDash
04.2020 - Current
Beautician
Sassy Beauty Services
02.2014 - Current
Costumer Service/Cashier
Speedway LLC - Springdale, OH
02.2012 - 02.2013
Cashier/Cook
Quiznos - Hebron, KY
08.2008 - 01.2011
Cashier/Sales Associate
Kings Island - Mason, OH
04.2004 - 12.2007
Harmony High School
Diploma from Language Arts Education
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