Summary
Overview
Work History
Education
Skills
Pilates, Self Care and Good workout regime.
Timeline
Generic

Joanna Caldarola

White Plains,NY

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

11
11
years of professional experience

Work History

Sales Associate

Visual Comfort & CO.
05.2023 - Current
  • Receive and Promptly Respond to Customer Queries.
  • Document customer concerns and resolutions within each order worked.
  • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
  • Maintain up-to-date product, sales, services and company knowledge.
  • Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions.


Interior Design Assistant

Petra Design
02.2022 - 05.2023
  • Handled and managed a variety of clients’ projects. Keeping track of numerous items on order to
    effectively provide weekly status updates to the designer and the client.
  • Developed relationships with vendors to request quotes, status updates, item stock, sample
    ordering and other essential information to the projects.
  • Connected with clients, suppliers, and the designers as necessary to communicate useful
    information.
  • Prepared, processed and organized all purchase orders. Created structured files for all purchased
    orders by date for client and designer and myself to reference.
  • Used my knowledge of vendors and selections to create spreadsheets for client budget proposals.
  • Supported designer in necessary furniture, fabric, finish selections for clients.
  • Prepared presentation slides to show options for pieces with specific data in relation to each
    product suggested.
  • Maintained the office structure through upholding an organized fabric sample, wall covering,
    window covering and floor covering library.

Home Staging

Lighthouse Living Realty
01.2019 - 01.2020
  • Created a practical, and functional design plan for three common areas in a luxury
    apartment complex. Including main lobby, study/ library, and entertainment game center.
  • Created floor plans and vision boards and presented to the Real Estate firm and the
    building management.
  • Provided proper furnishings, art, area rugs and all necessary items to complete the common
    spaces used by tenants.
  • Staged three full units within a luxury building. Selecting all décor to create a vision for prospective tenants.
  • Personally purchased and delivered accessories and small furniture items and organized accordingly.

Real Estate Salesperson

Lighthouse Living Realty
01.2019 - 01.2020
  • Hosted open houses in luxury rental apartments located around Westchester and The Bronx.
  • Responsible for having detailed knowledge regarding lessees’ qualifications and procedures during
    rental application and process.
  • Provided a clients focused sales experience to entice renters.

Designer

Ethan Allen
06.2016 - 09.2017
  • Worked collaboratively clients on selecting décor needs for their home from furnishings's
    window treatments.
  • Measured clients’ spaces and created digital plans for clients to scale with My Room Planner
  • Prepared detailed presentations including wood, fabric, and furniture samples to assist clients when
    making style decisions.
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Guaranteed designs adhere to company brand standards and guidelines.

Design Assistant

Lazy Boy Furniture
02.2013 - 03.2016
  • Used fabrics and finishes to help clients create custom furniture pieces.
  • Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
  • Visited job sites to take notes and record space measurements to create floor plans.
  • Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
  • Collaborated with clients to address brand imaging and marketing style.

Design Consultant

Bassett Furniture
03.2014 - 01.2016
  • Created design solutions using space planning technology for clients’ residential spaces.
  • Responsible for informing customers about furniture construction including how it is made and
    how to determine higher quality pieces
  • Demonstrated expertise in sales and was named the fifth highest salesperson in the U.S.
    (March 2016)
  • Consistently stayed under client's budget for projects.
  • Developed and maintained comprehensive library of design assets for easy access and reuse.

Education

Residential Planning - Interior Design

The Art Institute of Pittsburgh Online Division
Pittsburgh, PA
06.2013

Skills

  • Multitasking Strengths
  • Product and Service Sales
  • Adapt to Diverse Groups
  • Money Handling
  • Time Management
  • Verbal Communication
  • Sales Training
  • Excellent People Skills
  • Customer Service
  • Design drawing, basic hand drafting, perspective drawing, use of textiles, and color theories
  • Advanced training in Microsoft Word, Microsoft PowerPoint, Excel and Studio Designer
  • Preliminary training in AutoCAD, Photoshop, Adobe Illustrator, and Google Sketch-Up
  • Sales Expertise
  • Conflict Resolution

Pilates, Self Care and Good workout regime.

I use a good workout regime to maintain a healthy mindset. Healthy mind, body and soul. 

Timeline

Sales Associate

Visual Comfort & CO.
05.2023 - Current

Interior Design Assistant

Petra Design
02.2022 - 05.2023

Home Staging

Lighthouse Living Realty
01.2019 - 01.2020

Real Estate Salesperson

Lighthouse Living Realty
01.2019 - 01.2020

Designer

Ethan Allen
06.2016 - 09.2017

Design Consultant

Bassett Furniture
03.2014 - 01.2016

Design Assistant

Lazy Boy Furniture
02.2013 - 03.2016

Residential Planning - Interior Design

The Art Institute of Pittsburgh Online Division

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Joanna Caldarola