Joanna Carlson
Borough of Spotswood
Spotswood
30
years of professional experience
Detail-oriented professional with expertise in cash handling and customer service. Proven ability to resolve inquiries and manage transactions efficiently, ensuring customer satisfaction and operational accuracy.
Work History
Senior Utility Clerk
20 Years 6 Months- Managed utility billing inquiries and resolved customer concerns effectively.
- Processed customer transactions efficiently and accurately.
- Coordinated meter reading schedules to ensure timely data collection.
- Maintained accurate records of service requests and payments received.
- Assisted in the implementation of updated billing software for improved accuracy.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Processed customer billing invoices and payments daily for monthly the billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
Vault Clerk/Admin Floater
19 Years 1 Month- Managed cash handling and vault operations to ensure accuracy and security.
- Oversaw daily reconciliation of cash till and vault transactions, minimizing discrepancies.
- Trained new staff on vault procedures and safety protocols to enhance operational efficiency.
- Conducted regular audits of vault contents to maintain integrity and safeguard assets.
- Implemented inventory management practices for cash and financial documents, ensuring compliance.
- Collaborated with management to streamline cash flow processes, improving overall efficiency.
- Led initiatives to optimize vault access procedures, enhancing security measures within the facility.
- Assisted in training new employees on proper handling, storage, and retrieval of items within the vault area.
- Contributed to a positive work environment by fostering open communication among team members in resolving issues or discrepancies related to the vault operations.
- Reduced discrepancies by performing daily audits and reconciliations of vault contents.
- Received and counted incoming transfers from armored car services.
- Maintained vault and bank security at all times.
Education
Associate of Arts - Liberal Arts And Sciences
- Alpha Psi Delta, & Delta Gamma Member
Skills
Organizational proficiency
Cash management
Customer service
Utility billing management
Customer service enhancement
Timeline
Senior Utility Clerk
Borough of Spotswood
01.2006 - CurrentRead More
Vault Clerk/Admin Floater
Costco Wholesale
10.1996 - 11.2015Read More
College of Staten Island
Associate of Arts from Liberal Arts And Sciences
Read More