Joanna Casano
Bloomfield ,NJ
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and repeat business at TGI Fridays through exceptional service and beverage preparation skills. Adept at multitasking and maintaining cleanliness, my strong communication and problem-solving abilities fostered a positive team dynamic, contributing to the establishment's success.
Overview
16
16
years of professional experience
Work History
Waitress/Bartending/Hostess
The Lobby
07.2015 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request..
- Checked guests' identification before serving alcoholic beverages..
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
Restaurant Hostess/Bartender/Waitress
TGI Fridays
10.2008 - 10.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request..
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages..
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served high customer volumes during special events, nights, and weekends.
Education
Hanover Park High
East Hanover, NJSkills
- Customer Service
- Strong multitasking
- Cleanliness
- Order Taking
- Cash Handling
- Food Running
- Order Accuracy
- Beverage Preparation
- Point of sale operation
- Sales expertise
- Bar terminology
- Warm and Friendly
- Team Player
- Reliable and Responsible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Transactions and Cash Handling
Timeline
Waitress/Bartending/Hostess
The Lobby
07.2015 - Current
Restaurant Hostess/Bartender/Waitress
TGI Fridays
10.2008 - 10.2015
Hanover Park High