Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Casano

Bloomfield ,NJ

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and repeat business at TGI Fridays through exceptional service and beverage preparation skills. Adept at multitasking and maintaining cleanliness, my strong communication and problem-solving abilities fostered a positive team dynamic, contributing to the establishment's success.

Overview

16
16
years of professional experience

Work History

Waitress/Bartending/Hostess

The Lobby
07.2015 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request..
  • Checked guests' identification before serving alcoholic beverages..
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation

Restaurant Hostess/Bartender/Waitress

TGI Fridays
10.2008 - 10.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request..
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages..
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Served high customer volumes during special events, nights, and weekends.

Education

Hanover Park High
East Hanover, NJ

Skills

  • Customer Service
  • Strong multitasking
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Food Running
  • Order Accuracy
  • Beverage Preparation
  • Point of sale operation
  • Sales expertise
  • Bar terminology
  • Warm and Friendly
  • Team Player
  • Reliable and Responsible
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving
  • Attention to Detail
  • Transactions and Cash Handling

Timeline

Waitress/Bartending/Hostess

The Lobby
07.2015 - Current

Restaurant Hostess/Bartender/Waitress

TGI Fridays
10.2008 - 10.2015

Hanover Park High
Joanna Casano