Joanna Castillo
Summary
Dynamic professional with extensive experience in customer service and administrative support, excelling in both front-facing and remote roles. Strong proficiency in managing multi-line phone systems, scheduling appointments, and addressing guest inquiries with a consistently positive attitude. Committed to fostering team collaboration and achieving exceptional results while remaining adaptable to evolving needs and reliable under pressure. Recognized for outstanding communication skills, exceptional organizational abilities, and a proactive approach to problem-solving that drives efficiency and enhances customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front desk representative
Sarah Neuman Rehabilitation Center
Mamaroneck, NY
11.2021 - 01.2026
- Managed incoming phone calls via RingCentral to address patient inquiries and needs.
- Organized and managed appointment scheduling to optimize workflow.
- Explored and utilized all available resources to address caller needs effectively.
- Supported teammates in addressing patient questions and resolving task-related issues.
- Facilitated management in a leadership capacity to optimize daily operational efficiency.
Medical Assistant I
Mount Sinai Health Center
New York, NY
06.2018 - 10.2021
- Streamlined patient scheduling and follow-up processes to optimize clinic workflow efficiency.
- Administered electronic health records to uphold accuracy and adhere to industry regulations.
- Facilitated patient examinations and procedures for healthcare providers, ensuring optimal care delivery.
- Elevated patient satisfaction by ensuring compassionate care and addressing needs promptly during appointments.
- Maintained accurate and organized medical records through systematic filing, organizing, and scanning of documents.
Customer service Representative
Affinity Health Plan
Bronx, NY
12.2015 - 01.2018
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Logged phone calls utilizing online systems to ensure accurate record-keeping.
- Executed processing of member claims with precision to uphold compliance with health plan policies.
- Orchestrated efforts with logistics department to prioritize and expedite shipping for high-priority customer requests.
- Established customer feedback system to facilitate sharing of service experiences.
Education
Medical Assistant Certificate -
New Age Training
NY05-2017
H.S Diploma - undefined
Penn foster H.S
05-2015
Skills
- Analytical problem-solving
- Prioritization and scheduling
- Effective communication
- Visitor engagement
- Clerical support expertise
- Calendar management
Timeline
Front desk representative
Sarah Neuman Rehabilitation Center
11.2021 - 01.2026
Medical Assistant I
Mount Sinai Health Center
06.2018 - 10.2021
Customer service Representative
Affinity Health Plan
12.2015 - 01.2018
H.S Diploma - undefined
Penn foster H.S
Medical Assistant Certificate -
New Age Training