Joanna Chan
La Verne,California
Summary
Experienced and energetic server & bartender skilled in building relationships and managing time effectively in fast-paced restaurant settings. Proficient in handling tables of all sizes with precision and delivering exceptional service. Committed to meeting customer needs, ensuring satisfaction, and fostering long-term loyalty. Collaborative, hardworking, and adept at prioritizing and multitasking to create positive dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Bartender
Big Al's
Ontario, CA
05.2022 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Server/Drink Runner
Big Al's
Ontario, CA
10.2021 - Current
- Greeted customers and provided excellent customer service.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Some College (No Degree) - Business Administration And Management
Cal Poly Pomona
California Skills
- Team player
- Ability to understand and meet customer needs
- Excellent communication
- Attention to detail
- Positive attitude
- Adaptability
Certification
- California Seller Server Training 6/30/24
- RBS Certified 7/19/25
References
References available upon request.
Timeline
Lead Bartender
Big Al's
05.2022 - Current
Server/Drink Runner
Big Al's
10.2021 - Current
Some College (No Degree) - Business Administration And Management
Cal Poly Pomona
- California Seller Server Training 6/30/24
- RBS Certified 7/19/25
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