Summary
Overview
Work History
Education
Skills
Websites
Timeline
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JoAnna Collins-Rushing

Gonzales

Summary

Clinical Diagnostic Laboratory Expert with extensive experience in onsite customer service and technical troubleshooting. Demonstrated ability to optimize workflows and enhance customer relationships through successful solution implementations. Proficient in managing multi-department projects while ensuring regulatory compliance and delivering high-quality support to elevate service excellence.

Overview

12
12
years of professional experience

Work History

Field Service Engineer

Beckman Coulter Diagnostics
05.2018 - Current
  • Collaborate with district and national teams to provide direct customer service and support
  • Analysis of sample data, IQAP reports, testing logs to proactively address deviations or potential operation failures
  • Partner with sales team to identify new opportunities and provide customer need solutions
  • Support internal process improvement projects by providing pertinent real time data and feedback
  • Pilot testing and implementation support team member to successfully integrate Aquant into service team workflow

Instructor

Ross Medical Education Center
11.2017 - 05.2018
  • Started the first evening Veterinary Assistant program at the Huntsville campus that continues to grow
  • Provide hands on training and instruction to nontraditional students of diverse backgrounds
  • Effective in adapting delivery of lessons to accommodate individual learning styles
  • Consistently collaborate with other instructors to develop new or unique ways to engage students

Field Support Representative

IDEXX Laboratories, Inc.
10.2014 - 07.2017
  • Training & Support to veterinary practices throughout the north and central areas of Mississippi and Alabama
  • Collaborated with sales partners to discover opportunities, encourage adoption of products or services
  • Provided value added services such as PMS integration, onsite continuing education, staff training
  • Managed territory by prioritizing requests, proactive site visits, mindful route planning

Medical Technologist II

Baptist Medical Center South
Montgomery
08.2013 - 10.2014
  • Ensured test result quality and reliability by performing QC and calibration of analyzers and equipment
  • Performed routine chemistry, hematology, serology, and microbiology testing
  • Provided reliable manual testing results for cell counts, blood antibody identification, body fluid cytology
  • Maintained result integrity by recognition of false results, initiate appropriate protocol for recollect

Education

Bachelor of Science - Clinical Laboratory Science

University of Mississippi Medical Center
Jackson, Mississippi
05.2011

Associate of Applied Science - Veterinary Technology

Hinds Community College
Raymond, Mississippi
05.2006

Associate of Arts - General Studies

Hinds Community College
Raymond, Mississippi
05-2005

Skills

  • Technical Troubleshooting Expertise
  • User Implementation Support
  • Analyzer Installation and Maintenance
  • Workflow optimization
  • Cross-functional team collaboration
  • Stakeholder engagement
  • Multi-department project management
  • Regulatory compliance
  • Work Planning and Prioritization
  • Customer relationship management

Timeline

Field Service Engineer

Beckman Coulter Diagnostics
05.2018 - Current

Instructor

Ross Medical Education Center
11.2017 - 05.2018

Field Support Representative

IDEXX Laboratories, Inc.
10.2014 - 07.2017

Medical Technologist II

Baptist Medical Center South
08.2013 - 10.2014

Bachelor of Science - Clinical Laboratory Science

University of Mississippi Medical Center

Associate of Applied Science - Veterinary Technology

Hinds Community College

Associate of Arts - General Studies

Hinds Community College

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JoAnna Collins-Rushing