JoAnna Collins-Rushing
Gonzales
Summary
Clinical Diagnostic Laboratory Expert with extensive experience in onsite customer service and technical troubleshooting. Demonstrated ability to optimize workflows and enhance customer relationships through successful solution implementations. Proficient in managing multi-department projects while ensuring regulatory compliance and delivering high-quality support to elevate service excellence.
Overview
12
12
years of professional experience
Work History
Field Service Engineer
Beckman Coulter Diagnostics
05.2018 - Current
- Collaborate with district and national teams to provide direct customer service and support
- Analysis of sample data, IQAP reports, testing logs to proactively address deviations or potential operation failures
- Partner with sales team to identify new opportunities and provide customer need solutions
- Support internal process improvement projects by providing pertinent real time data and feedback
- Pilot testing and implementation support team member to successfully integrate Aquant into service team workflow
Instructor
Ross Medical Education Center
11.2017 - 05.2018
- Started the first evening Veterinary Assistant program at the Huntsville campus that continues to grow
- Provide hands on training and instruction to nontraditional students of diverse backgrounds
- Effective in adapting delivery of lessons to accommodate individual learning styles
- Consistently collaborate with other instructors to develop new or unique ways to engage students
Field Support Representative
IDEXX Laboratories, Inc.
10.2014 - 07.2017
- Training & Support to veterinary practices throughout the north and central areas of Mississippi and Alabama
- Collaborated with sales partners to discover opportunities, encourage adoption of products or services
- Provided value added services such as PMS integration, onsite continuing education, staff training
- Managed territory by prioritizing requests, proactive site visits, mindful route planning
Medical Technologist II
Baptist Medical Center South
Montgomery
08.2013 - 10.2014
- Ensured test result quality and reliability by performing QC and calibration of analyzers and equipment
- Performed routine chemistry, hematology, serology, and microbiology testing
- Provided reliable manual testing results for cell counts, blood antibody identification, body fluid cytology
- Maintained result integrity by recognition of false results, initiate appropriate protocol for recollect
Education
Bachelor of Science - Clinical Laboratory Science
University of Mississippi Medical Center
Jackson, Mississippi05.2011
Associate of Applied Science - Veterinary Technology
Hinds Community College
Raymond, Mississippi05.2006
Associate of Arts - General Studies
Hinds Community College
Raymond, Mississippi05-2005
Skills
- Technical Troubleshooting Expertise
- User Implementation Support
- Analyzer Installation and Maintenance
- Workflow optimization
- Cross-functional team collaboration
- Stakeholder engagement
- Multi-department project management
- Regulatory compliance
- Work Planning and Prioritization
- Customer relationship management
Timeline
Field Service Engineer
Beckman Coulter Diagnostics
05.2018 - Current
Instructor
Ross Medical Education Center
11.2017 - 05.2018
Field Support Representative
IDEXX Laboratories, Inc.
10.2014 - 07.2017
Medical Technologist II
Baptist Medical Center South
08.2013 - 10.2014
Bachelor of Science - Clinical Laboratory Science
University of Mississippi Medical Center
Associate of Applied Science - Veterinary Technology
Hinds Community College
Associate of Arts - General Studies
Hinds Community College
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