ERIC THOMAS
BEAVERTON,US
Summary
Field service engineer with extensive experience at Daimler Trucks North America, specializing in electric vehicle operations and customer satisfaction enhancement. Proficient in advanced diagnostics and process improvement, driving operational efficiency in high-demand settings. Demonstrated ability to mentor teams and implement effective communication strategies.
Overview
26
26
years of professional experience
Work History
FIELD SERVICE ENGINEER
Diamler Trucks North America
Portland, US
07.2021 - 03.2025
- Coordinated with technicians to ensure prompt truck service and customer satisfaction.
- Optimized electric vehicle truck operations to align with customer expectations.
- Led chassis build-up and initial assembly stages of trucks.
- Mentored new hires, facilitating integration and skill development.
- Executed multi-team production coordination during high-demand periods to enhance efficiency.
- Diagnosed mechanical issues in heavy-duty trucks using advanced diagnostic tools.
- Developed structured onboarding programs for new technicians, promoting knowledge transfer and operational excellence.
- Implemented best practices for field service operations, ensuring compliance with regulations.
Director of Special Operations
US Army
Macdill AFB, US
05.1999 - 11.2020
- Commanded a group of special missions soldiers to combat global terrorism against US interests.
- Demonstrated adaptability by mastering new technologies and delivering high-quality results through proactive learning.
- Led cross-functional initiatives, driving continuous improvement and efficient workflow solutions.
- Fostered open communication across departments to enhance team productivity and collaboration.
- Applied critical thinking to streamline processes, identifying opportunities for improvement with accuracy.
- Spearheaded process optimization by identifying bottlenecks and implementing creative solutions for operational efficiency.
- Provided support and guidance to colleagues, maintaining a collaborative work environment.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
Education
DOCTORATE - PASTORAL STUDIES
Liberty University
Lynchburg, VA01.2015
MASTER'S - THEOLOGY
Colorado Christina University
Colorado Springs, CO01.2011
BACHELOR'S - COMPUTER SCIENCE
ITT Technical College
Phoenix, AZ01.2008
ASSOCIATE - COMPUTER TECHNICIAN / IT MANAGER
ITT Technical College
Phoenix, AZ01.2003
GED - GENERAL STUDIES
Grinnell Senior High Scholl
Grinnell, IA05.2000
Skills
- Heavy equipment operation
- Management and leadership
- Painting and vehicle inspection
- Technical support and help desk
- Advanced diagnostic tools usage
- Customer relationship management
- Parts ordering and logistics
- Production coordination strategies
- Field service best practices
- Effective communication skills
- Problem solving methodologies
- Process improvement initiatives
- Technical troubleshooting expertise
- Team direction and collaboration
- System diagnostics proficiency
- Equipment installation and repair services
- Customer service excellence
- On-site and remote support solutions
- Project management principles
- Mechanical engineering fundamentals
- Inventory management
- Field operations management
- Safety meetings
- Worksite supervision
- Work order management
- Preparing work orders
- Technical support
- Engineering operational functions
- Electrical engineering
- Hands-on diagnostics
- Equipment calibration
- Instrumentation calibration
- Customer service management
- Safety and compliance
- Cross-functional coordination
Additional Information
US Army, United States, CW3, Special Forces Officer, in charge of Technology and other aspects., TS/SCI
Timeline
FIELD SERVICE ENGINEER
Diamler Trucks North America
07.2021 - 03.2025
Director of Special Operations
US Army
05.1999 - 11.2020
DOCTORATE - PASTORAL STUDIES
Liberty University
MASTER'S - THEOLOGY
Colorado Christina University
BACHELOR'S - COMPUTER SCIENCE
ITT Technical College
ASSOCIATE - COMPUTER TECHNICIAN / IT MANAGER
ITT Technical College
GED - GENERAL STUDIES
Grinnell Senior High Scholl