Joanna Contreras
El Paso,United States
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
M1 Shift Lead
Hms Host (Starbucks)
10.2024 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Completed store opening and closing procedures and balanced tills.
Manager in Training
Insomnia Cookies
01.2020 - 02.2025
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Oversaw activities of five-person team completing sales, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring General Manager
Externship
Quattro Accounting
02.2023 - 03.2023
- Gathered, evaluated and summarized account data in detailed financial reports.
- Provided financial insights for budgeting and forecasting activities.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Restaurant Waitress
Sushi Zen (UTEP)
04.2019 - 03.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
MBA - Business Administration
Southwest University At El Paso
El Paso, TX01-2028
Bachelor of Science - Business Management
Southwest University At El Paso
El Paso, TX08.2026
Associate of Applied Science - Business Management And Accounting Systems
Southwest University At El Paso
El Paso, TX03.2023
Skills
- Project Support
- Training Procedures
- Hiring and Training
- Time Management
- Money Handling
- Critical Thinking
- Microsoft Excel
- Intuit QuickBooks Online
- Employee training
- Customer service focus
- Team motivation
- Work delegation
Certification
- ServSafe
- TABC
- QuickBooks Online
- Photoshop
- Microsoft Office
- Microsoft Excel
- Lean Six Sigma
Timeline
M1 Shift Lead
Hms Host (Starbucks)
10.2024 - Current
Externship
Quattro Accounting
02.2023 - 03.2023
Manager in Training
Insomnia Cookies
01.2020 - 02.2025
Restaurant Waitress
Sushi Zen (UTEP)
04.2019 - 03.2020
Associate of Applied Science - Business Management And Accounting Systems
Southwest University At El Paso
MBA - Business Administration
Southwest University At El Paso
Bachelor of Science - Business Management
Southwest University At El Paso
Externship
Quattro Accounting
- Gathered, evaluated and summarized account data in detailed financial reports.
- Provided financial insights for budgeting and forecasting activities.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
References
Jaime Maldonado
- General Manager/New Store Opener of Insomnia Cookies
- (915) 630-1685
Edward Taylor
- Business Professor
- (915) 667-5315
Carlos A. Salcido
- Externship Site Advisor
- (915) 330-7636