Joanna Contreras Marrujo
Phoenix,AZ
Summary
Reliable and compassionate bilingual associate, with experience in managing funding applications and financial processes. Utilize strong financial analysis and project coordination skills to ensure successful outcomes. Track record of effective communication and strategic planning in funding roles. Hardworking and passionate job seeker with strong organizational skills. Goal-oriented with a proven record of exceeding objectives.
Overview
13
13
years of professional experience
Work History
Funding Associate
First Help Financial
Phoenix, AZ
11.2024 - Current
- Reviewed and assessed funding applications to uphold compliance with established regulatory standards and internal policies.
- Developed streamlined processes for evaluating loan applications, enhancing efficiency across workflows.
- Collaborated with cross-functional teams to optimize funding strategies and improve client satisfaction.
- Coordinated with dealers, underwriters, and customers to resolve documentation issues.
- Maintained detailed records and updated loan information in internal systems.
Bilingual Customer Service Representative
Santander Consumer USA
Mesa, AZ
10.2020 - 09.2024
- Maintained a professional demeanor at all times and managed difficult customer interactions with diplomacy.
- Monitored customer interactions and identified trends in customer inquiries.
- Answered customer inquiries in a timely and accurate manner.
- Developed and maintained customer service policies and procedures to ensure adherence to company standards.
- Assist 90+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
Medical Assistant
East Valley Gastroenterology & Hepatology
Chandler, AZ
03.2018 - 10.2020
- Due to national pandemic, I learned to adjust and contact patients by phone for a Telemed visit with the providers. As well having to instruct patients how to have a successful log in and completing paperwork by email.
- Gave intellectual knowledge to patients about terms and condition for the treatment procedures, medications, diets, and physicians' instructions.
- Took inbound and outbound calls to answer any questions, complete insurance claims, and schedule future appointments.
Medical Assistant
Anasazi Medical Clinic
Mesa, AZ
01.2016 - 03.2018
- Adhere federal, state and local laws and regulations by recording promptly all medical history, vitals, or information such as test results in medical records.
- Performed tasks that required fast critical thinking.
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items.
- Coordinate and manage patients portfolio to ensure next visit of test get done.
Cashier
Carniceria El Herradero
Chandler, AZ
09.2013 - 10.2015
- Greeted customers in a friendly and professional manner.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
- Assisted customers with locating items and providing product information.
- Assisted with setting up promotional displays.
- Laterally worked with other departments to fulfill and meet store needs at an exceptional level.
Education
MEDICAL ASSISTANT -
Carrington College - Phoenix
Phoenix, AZ12.2015
High School Diploma - undefined
Mesquite High School
Gilbert, AZ05.2014
Skills
- Ability to multitask
- Strategic planning
- Communication skills
- Speak and read Spanish fluently
- Analytical thinking
- Problem solving
- Transaction performance
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Funding Associate
First Help Financial
11.2024 - Current
Bilingual Customer Service Representative
Santander Consumer USA
10.2020 - 09.2024
Medical Assistant
East Valley Gastroenterology & Hepatology
03.2018 - 10.2020
Medical Assistant
Anasazi Medical Clinic
01.2016 - 03.2018
Cashier
Carniceria El Herradero
09.2013 - 10.2015
High School Diploma - undefined
Mesquite High School
MEDICAL ASSISTANT -
Carrington College - Phoenix