Joanna Cook
Oak Harbor,WA
Summary
Reliable professional with nearly 10 years of experience across a variety of industries. Seeking a part-time position where I can utilize my diverse skill set. Highly flexible with scheduling and available to start immediately
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper
Captain Whidbey Inn
Coupeville, WA
03.2025 - Current
- Clean and sanitize guest rooms.
- Replenish room amenities such as complimentary items, towels, robes, and linens.
- Clean and sanitize common areas such as lobby and wellness studio.
- Attend to a guest’s requests, complaints/concerns appropriately.
- Promptly report maintenance issues or safety hazards to management.
- Properly log and store any lost and found items.
Housekeeper
Auld Holland Inn
Oak Harbor, WA
08.2024 - 10.2024
- Clean and sanitize assigned guest rooms.
- Replenish room amenities such as toiletries, complimentary items, towels, and linens.
- Assist with laundry as needed.
- Attend to a guest’s requests, complaints/concerns appropriately.
- Promptly report maintenance issues or safety hazards to management.
- Properly log and store any lost and found items.
Cashier
Wingstop
Oak Harbor, WA
12.2023 - 06.2024
- Greet customers in a friendly and professional manner
- Take customer orders accurately and efficiently using the POS system
- Assist customers with menu recommendations and address any inquiries or concerns they may have.
- Handle credit/debit card transactions, including: providing receipts, verifying method of payment.
- Food prep for side menu items
- Assist in preparation/finishing of online orders
Housekeeper
Welcome Home
Oak Harbor, WA
09.2021 - 12.2023
- Help with laundry (personal and facility linens).
- Check that laundry room is clean & perfectly maintained.
- Clean & sanitize all resident rooms & restrooms.
- Clean & Sanitize all common areas (such as dining rooms, lounge area, breakroom etc.)
- Check trash, sweep and mop hallways multiple times a day.
Cashier
ExxonMobil - "Country Store"
Coupeville, WA
03.2021 - 08.2021
- Operate the cash register
- Stock/organize store shelves & coolers
- Prep/cook food for lunch rush
- Wipe down gas pumps/clean store front
- Clean customer & employee restrooms
Cashier
Dollar Tree
Oak Harbor, WA
02.2021 - 03.2021
- Assist with customer inquiries
- Cash handling, returns, and exchanges
- Stock/organize store merchandise & shelves
- Operate cash register
- Clean store front
Temporary Seasonal Clerk/Cashier
Rite Aid
Oak Harbor, WA
11.2020 - 01.2021
- Assist with customer inquiries
- Cash handling, returns and exchanges
- Help customers find what they are looking for
- Change weekly sales tags on merchandise
- Stocked front counter items
- Maintain store displays
- Collect carts/hand baskets after customer use
Temporary Stocker/Cleaner
Natural Grocers
Vancouver, WA
03.2020 - 06.2020
- Sanitize all shopping carts, baskets, door handles/fixtures, cash registers, etc.
- Dust store shelves
- Stock grocery shelves, fridges & freezers, and vitamin section.
- Back up cashier
Customer Service Representative
CloudOne
Vancouver, WA
07.2018 - 03.2020
- Organized appointments and events hosted by dealerships
- Customer recovery experience
- Cross-Country auto financing for car auto dealerships
Certified Nursing Assistant
Vancouver Specialty Rehabilitative Care
Vancouver, WA
03.2018 - 07.2018
- Assisting with evening ADL's (Such as showers, grooming, toileting, changing etc)
- Served meal/snacks
- Detailed cleaning of dining areas
- Completing daily assigned vitals, measure intake/output
- Detailed documentation of resident care/observations
- Daily reports for any changes to residents
Housekeeper
Springhills Suites Marriott
Vancouver, WA
02.2018 - 02.2018
- Detailed room attendant cleanliness management
- Organization of storage and stock
- Laundry attendant
Certified Nursing Assistant
Brookdale Senior Living
Vancouver, WA
10.2016 - 01.2018
- Assisting with evening ADL's (Such as daily hygiene, changing, etc.)
- Establishing routine of evening care
- Completing daily tasks, assigned vitals, measure intake/output
- Document resident care/observations
- Notify med-aide of any change in condition with resident
- Laundry/Light housekeeping
- Set up/clean up for meals
Hostess/Dishwasher
Charmer's Bistro
Freeland, WA
07.2014 - 08.2016
- Helped the server attend to customer's needs as requested
- Seated customers
- Bussed and set tables
- Brought out orders and served non-alcoholic beverages
- Dishwasher and help organize the kitchen
- Worked in both kitchen and dining floor
Education
Medical Assisting (College Degree) -
Skagit Valley College
Mount Vernon, WACertificate -
Columbia Basin Job Corps
Moses Lake, WA09-2016
Education (High School Diploma) -
South Whidbey High School
Langley, WA06-2014
Skills
- Computer Proficient
- Phone etiquette
- Teamwork/Communication
- Effective multi-tasking
- Data entry proficiency
- Cash handling experience (1-2 years)
- Housekeeping (2-3 years)
- Proficient in Microsoft Office
- Customer Service
- Organizational time strategies
- Two years of restaurant experience
- Retail sales experience (1-2 years)
Certification
- Mental Health First Aid June 2024 to June 2027
- Washington State Food Worker Card December 2024 to December 2026
Additional Information
Authorized to work in the US for any employer
Timeline
Housekeeper
Captain Whidbey Inn
03.2025 - Current
Housekeeper
Auld Holland Inn
08.2024 - 10.2024
Cashier
Wingstop
12.2023 - 06.2024
Housekeeper
Welcome Home
09.2021 - 12.2023
Cashier
ExxonMobil - "Country Store"
03.2021 - 08.2021
Cashier
Dollar Tree
02.2021 - 03.2021
Temporary Seasonal Clerk/Cashier
Rite Aid
11.2020 - 01.2021
Temporary Stocker/Cleaner
Natural Grocers
03.2020 - 06.2020
Customer Service Representative
CloudOne
07.2018 - 03.2020
Certified Nursing Assistant
Vancouver Specialty Rehabilitative Care
03.2018 - 07.2018
Housekeeper
Springhills Suites Marriott
02.2018 - 02.2018
Certified Nursing Assistant
Brookdale Senior Living
10.2016 - 01.2018
Hostess/Dishwasher
Charmer's Bistro
07.2014 - 08.2016
Medical Assisting (College Degree) -
Skagit Valley College
Certificate -
Columbia Basin Job Corps
Education (High School Diploma) -
South Whidbey High School