Joanna Cooper
Houston
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Sapphire Banker
JP Morgan Chase
10.2025 - 05.2026
- Provided tailored banking solutions to high-value clients, enhancing satisfaction and loyalty.
- Cultivated strong customer relationships through effective communication, fostering trust and repeat business.
- Addressed customer concerns with prompt and professional resolutions, ensuring a positive banking experience.
- Provided support to clients in selecting appropriate banking products with banking products and account solutions.
Patient Care Tech
WaterCrest Assisted Living
10.2021 - 09.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Monitored vital signs and documented changes to ensure timely response to patient needs.
- Facilitated daily patient care and mobility to enhance comfort and support recovery.
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and safety of resident living spaces and common areas.
Caregiver
Creekside Assisted Facility
08.2019 - 09.2021
- Delivered personal care and support to enhance patients' comfort and well-being.
- Assisted residents with daily activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Facilitated medication reminders and daily activities to promote adherence and independence.
- Monitored resident health and reported changes to nursing staff.
Medical Assistant
Anibal Rossel, M.D.
02.2018 - 05.2021
- Assisted physician during exams and procedures to ensure patient comfort and care.
- Documented vital signs and patient history to provide accurate information for diagnosis and treatment.
- Assisted in patient intake and medical history documentation.
- Scheduled appointments and managed physician's calendar efficiently.
- Prepared examination rooms and ensured necessary equipment availability.
Education
Medical Assistant Certificate -
Everest Institute
Houston, TX01-2018
Diploma -
Ceaser E. Chavez High School
Houston, TX01-2015
Skills
- Bank product knowledge
- Customer relationship management
- Patient Scheduling
- Financial Documentation
- Appointment scheduling
- Client Support Services
- Relationship management
- Financial Product Knowledge
- Financial Risk Analysis
- Effective communication
- Communication
- Team collaboration
- Adaptability
- Attention to detail
- Time management
- Time management
Timeline
Sapphire Banker
JP Morgan Chase
10.2025 - 05.2026
Patient Care Tech
WaterCrest Assisted Living
10.2021 - 09.2025
Caregiver
Creekside Assisted Facility
08.2019 - 09.2021
Medical Assistant
Anibal Rossel, M.D.
02.2018 - 05.2021
Medical Assistant Certificate -
Everest Institute
Diploma -
Ceaser E. Chavez High School