JoAnna Course
The Colony,TX
Summary
Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Clerk
Honey Baked Ham
Clinton, MS
- Duties include safe and sanitary food preparation
- Reduced losses due to shrink and damaged goods by20% with continuous shelf checks and store surveillance.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Presented, rotated, and date-checked products to maintain company freshness standards.
- Maintained customer satisfaction with quick and professional handling of product returns.
Drug/GM ADL
Kroger
Prosper, TX
12.2020 - Current
- Initiate or coordinate inventory or cost control programs.
- Coordinate or recommend procedures for facility or equipment maintenance or modification, including replacement of machines.
- Review plans and confer with research or support staff to develop new products or processes.
- Institute employee suggestion or involvement programs.
- Maintain current knowledge of quality control field, relying on current literature pertaining to materials use, technological advances, or statistical studies.
- Negotiate materials prices with suppliers.
Customer Service Associate
Kroger
Prosper, TX
03.2020 - 12.2020
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining quickest, most effective ways to answer client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with product or service
Bookkeeper
Kroger
Prosper, TX
03.2020 - 12.2020
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Diminished financial discrepancies and managed monetary transactions.
Pharmacy Technician
Kroger
Clinton, MS
11.2018 - 03.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
ClickList Clerk
Kroger
Clinton, MS
06.2017 - 11.2018
- Notify customers of any product substitutions at time of pick up.
- Process orders through Point of Sale system and loads bags into customers’ cars.
- Maintain intake of customer orders to ensure customers are helped quickly and efficiently.
- Assist in training new e-Commerce team members and developing schedules to meet operational needs.
- Troubleshoot and maintain e-Commerce equipment and ensure staging areas are organized and clean.
- Perform required opening and closing procedures.
Cashier
Kroger
Byram, MS
10.2015 - 08.2017
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collected and authorized payments of guests.
- Led projects and analyzed data to identify opportunities for improvement
Cashier /Stocker
Dollar Tree
Bryam, MS
10.2016 - 05.2017
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of money or more per shift.
- Collected and authorized payments of guests.
- Set up new sales displays each week.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Associate
Honey Baked Ham
Clinton, MS
12.2016 - 03.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Education
Associate Fashion Design - Fashion Design
Wade College
Dallas, TX06.2023
High School Diploma -
Raymond High School
Raymond, MS05.2015
Some College (No Degree) - General Studies
Hinds Community College
Raymond, MSSkills
- Customer Service
- Decision Making
- Cleaning and Sanitizing
- Cash Handling
- Customer Needs Assessment
- Positive Customer Engagement
- Customer Assistance
- Money Transfer Systems
- Returns and Exchanges
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
Timeline
Drug/GM ADL
Kroger
12.2020 - Current
Customer Service Associate
Kroger
03.2020 - 12.2020
Bookkeeper
Kroger
03.2020 - 12.2020
Pharmacy Technician
Kroger
11.2018 - 03.2019
ClickList Clerk
Kroger
06.2017 - 11.2018
Sales Associate
Honey Baked Ham
12.2016 - 03.2017
Cashier /Stocker
Dollar Tree
10.2016 - 05.2017
Cashier
Kroger
10.2015 - 08.2017
Sales Clerk
Honey Baked Ham
Associate Fashion Design - Fashion Design
Wade College
High School Diploma -
Raymond High School
Some College (No Degree) - General Studies
Hinds Community College