Joanna Cruz
Gaithersburg,MD
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant Full Time
Family Health Care
04.2024 - Current
- Improved patient satisfaction by ensuring all medical records were accurately maintained and easily accessible.
- Assisted healthcare providers with patient care, enhancing overall efficiency in clinical operations.
- Triaging patients, performing injections, and flu/covid/strep test
- Enhanced patient experience, providing compassionate and attentive care throughout medical procedures.
- Prepared examination rooms for increased operational readiness of medical procedures.
- Supported medical team in administering treatments and procedures, contributing to quality patient outcomes.
- Assisted in patient education to promote understanding of treatment plans and health maintenance.
- Scanning patient documents into patients' files such as lab result, health history, radiology results, outside office visit reports, etc
- Perform EKG’S when needed
- Call in prescriptions to pharmacies
- Start Prior Authorizations when needed
- Improved patient satisfaction by ensuring all medical records were accurately maintained and easily accessible.
- ER and TOC calls
Temp Medical Assistant for Medstar & Family Health Care Full Time
Quadrant
06.2023 - 08.2024
- Assist providers with patient preparation, office procedures, examination, and education of patients
- Perform a variety of orthopedic activities including applying and removing dressings, removing staples/sutures
- Applying and removing casts and splints
- Assist physician in back-office duties including rooming patients, taking vital signs and patient history, and assisting with procedures
- Adhere to prescription refill protocol
- Provided exceptional support to surgeons during orthopedic procedures, ensuring optimal results while minimizing patient risk
- Reduced patient wait times by organizing supplies, maintaining a clean environment, and ensuring equipment was readily available during each appointment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Draw and mix injection upon providers request
- Preform vaccinations
- Assisted physicians with physical examinations, enabling accurate diagnoses and appropriate treatment plans.
- Reduced wait times for test results through diligent tracking of lab orders and prompt communication with referring laboratories or imaging centers.
- Preform EKG testing
- Start prior authorization
Medical Assistant Full Time
Clarksburg Pediatrics
06.2022 - 06.2023
- Administered vaccinations and medications for timely delivery of essential treatments.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing appointment efficiency.
- Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner
- Explain insurance benefits and patient liability by using appropriate communication methods/styles
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Triage Pediatric patients (Hight, Weight, Blood Pressure, Pulse, Head Cir., O2 level, etc.)
- Perform testing requested by Doctors (Flu, RSV, Strep, Covid, Ear irrigation, Neb treatment, ect.)
- Handling Prior Authorizations
- Vaccine & office supply inventory
Lead Medical Assistant Full Time
Germantown Allergy & Asthma
11.2020 - 05.2022
- Access appropriate systems/services to confirm insurance coverage or other means of payment
- Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner
- Explain insurance benefits and patient liability by using appropriate communication methods/styles
- Report safety hazards/violations and take appropriate action to protect the environment and guest until help arrives – if necessary
- Triage patients Adults and Children (Hight, Weight, Blood Pressure, Pulse)
- Give Allergy Shots
- Call to deliver prescriptions to office
- Send prescriptions to pharmacy electronically/verbally
- Make Billing packets for allergy shots
- Inventory (Supplies and Medication)
- Skin Prick Testing
- Patch Testing
- Oral Challenges
- Food Challenges
Office Manager/Medical Assistant Full Time
Comprehensive Cardiac Care
06.2020 - 09.2020
- Access appropriate systems/services to confirm insurance coverage or other means of payment
- Improved patient care by accurately performing and analyzing cardiac diagnostic tests.
- Consistently met or exceeded performance benchmarks for cardiac diagnostic test accuracy and turnaround time.
- Triage patients (Hight, Weight, Blood Pressure, Pulse)
- Perform EKG’S
- Scanning patient documents into patients file such as lab result, health history, radiology results, outside office visit reports, etc
- Point of contact for office representatives, scheduling lunch meetings, learning how equipment worked, learning medication information
- Obtain needed Authorization for in office procedures
- Communicate scheduling changes to patients, staff, physicians and patient representative in a timely and professional manner
- Processed payments via check, phone, and electronically
- Processed, verified, and reconciled accounts payable invoices
- Created weekly bank deposits of checks and credit cards as well as assisting with cash payment
- Inventory (Supplies and Medication)
Medical Assistant/Receptionist Full Time
Ultima Medical & Aesthetics
06.2019 - 06.2020
- Access appropriate systems/services to confirm insurance coverage or other means of payment
- Communicate scheduling changes to patients, staff, physicians and patient representative in a timely and professional manner
- Triaging patients, drawing blood when needed, and creating patient notes for that office visit
- Making sure all supplies are in stock at the office, ordering more supplies when needed through Quest or LabCorp
- Rinsing all surgical instruments and autoclave
- Assisting Dr
- During surgical procedures, laser treatments, and pap smears
- Scanning patient documents into patients file such as lab result, health history, radiology results, outside office visit reports, etc
- Perform EKG’S when needed
- Call in prescriptions to pharmacies
- Start Prior Authorizations when needed
Education
Psychology
Frostburg State University
Frostburg, MDNursing
Montgomery College
Rockville12-2027
Montgomery College
Rockville, MD12.2016
Skills
- Bilingual: Proficient in Spanish and English
- Patient care
- EMR: MedConnect and Athena
- Medical terminology
- Work alone with little or no supervision
- Able to handle work in a fast-paced environment
- Communicate Effectively
- Multi-tasking skills
- Leadership skills
- Proficient in Microsoft (Word, Excel, PowerPoint, Outlook)
Certification
- BSL through Red Cross 5/2023-5/2025
- CCMA through NHA; 2018-2021 & 2023-2025
- CNA through MD Board of Nursing; 2016-2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant Full Time
Family Health Care
04.2024 - Current
Temp Medical Assistant for Medstar & Family Health Care Full Time
Quadrant
06.2023 - 08.2024
Medical Assistant Full Time
Clarksburg Pediatrics
06.2022 - 06.2023
Lead Medical Assistant Full Time
Germantown Allergy & Asthma
11.2020 - 05.2022
Office Manager/Medical Assistant Full Time
Comprehensive Cardiac Care
06.2020 - 09.2020
Medical Assistant/Receptionist Full Time
Ultima Medical & Aesthetics
06.2019 - 06.2020
Psychology
Frostburg State University
Nursing
Montgomery College
Montgomery College
Similar Profiles
Aubrie BoschAubrie Bosch
Dental Assistant at Family Health CareDental Assistant at Family Health Care
Brianna CherneskiBrianna Cherneski
Medical Assistant at Family Health CareMedical Assistant at Family Health Care
Sarah HumpalSarah Humpal
Registered Nurse at Family Health CareRegistered Nurse at Family Health Care
Mariah OwensMariah Owens
Remote Customer Service Representative at Family Health CareRemote Customer Service Representative at Family Health Care
Christopher RiveraChristopher Rivera
Patient Advocacy at Fresenius Medical Care Home TherapiesPatient Advocacy at Fresenius Medical Care Home Therapies