Joanna Daffron
Indianapolis,IN
Summary
Experienced professional with a deep understanding of front office operations in fast-paced environments. Skilled in guest relations, staff supervision, and department coordination. Recognized for strong organizational abilities and adeptness in multitasking. Track record of enhancing efficiency and customer satisfaction ratings.
Overview
31
31
years of professional experience
Work History
Front Office Manager
Greenwood Chiropractic Clinic
Greenwood , IN
1993.05 - Current
- Ensured proper maintenance of check-in and check-out logbooks, reservation logs, and other related documents.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Performed administrative duties such as filing documents, answering phones.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured compliance with safety regulations and company policies.
- Created and optimized employee schedules for shift coverage.
Registered Nurse Case Manager
Vergence Group/Indiana National Guard
Edinburgh , IN
2012.05 - 2023.09
- Maintained accurate records of all soldier interactions, according to established protocols.
- Evaluated effectiveness of treatments provided by consulting specialists, or other providers involved in a soldier's care plan.
- Utilized critical thinking skills when assessing new information or changes in a soldier's condition.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention, and self-care techniques to soldiers.
- Participated in team meetings to discuss treatment options for complex cases.
- Collaborated with physicians, social workers, and other healthcare professionals to coordinate care for soldiers.
- Coordinated with healthcare team to establish, enact, and evaluate soldier care plans.
- Maintained strict soldier data procedures to comply with HIPAA laws and prevent information breaches.
- Achieved departmental goals and objectives by instituting new processes and standards for soldier care.
Patient Care Technician
Johnson Memorial Hospital
Franklin , IN
2010.06 - 2012.02
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided direct patient care and assistance to healthcare team members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Columbus, IN2011-12
Skills
- Workflow Coordination
- Proposal Writing
- Oral and writing communication
- Operations Management
- Records Management
Timeline
Registered Nurse Case Manager
Vergence Group/Indiana National Guard
2012.05 - 2023.09
Patient Care Technician
Johnson Memorial Hospital
2010.06 - 2012.02
Front Office Manager
Greenwood Chiropractic Clinic
1993.05 - Current
Associate of Science - Nursing
Ivy Tech Community College of Indiana
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