Mariella Zapata
San Angelo,TX
Summary
Dynamic and detail-oriented professional with experience at Sunset Chiropractic Clinic, excelling in patient care coordination and insurance billing. Proven track record of enhancing patient satisfaction through exceptional service and efficient office administration. Skilled in inventory oversight and adept at fostering teamwork, contributing to seamless clinic operations and improved patient flow.
Overview
4
4
years of professional experience
Work History
Chiropractor Assistant
Sunset Chiropractic Clinic
05.2023 - Current
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Technician
Lamm David Eye Care
08.2021 - 05.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Participated in continuing education to remain current with advancements in medical technology and techniques.
- Trained new technicians in laboratory protocols and safety measures, ensuring high standard of care.
Education
High School Diploma -
Lake View High School
San Angelo, TX06.2019
Skills
- Patient care coordination
- Organizational skills mastery
- Office administration experience
- Active listening
- Appointment scheduling
- Insurance billing
- Patient flow management
- Telephone etiquette
- Charting
- Front desk administration
- Inventory restocking and oversight
- Willingness to learn
- Teamwork
- Problem-solving
- Time management
Willing to learn
I’m always willing to to learn a new task and new people. I have an open mind and a great work ethic.
Timeline
Chiropractor Assistant
Sunset Chiropractic Clinic
05.2023 - Current
Medical Technician
Lamm David Eye Care
08.2021 - 05.2023
High School Diploma -
Lake View High School
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