Mary Anne Wolff
Toledo,OH
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Medical Support professional with 20 years of experience in Medical office environment, 15 years experience in management. Expertly assist with office operations and physician support by gathering patient information, scheduling and insurance information. Collecting payments, applying insurance payments. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals. Organized front desk with foundation in records management. Experienced in billing and collection procedures. Some medical terminology knowledge.
Overview
42
42
years of professional experience
Work History
Chiropractor Assistant
Foundation Chiropractic Clinic
10.2004 - 10.2024
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
- Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
- Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
- Supported patients during treatments by properly positioning them for optimal results.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Input patient data into computer system using Software and checked information for accuracy.
- Taught patients about medications, procedures, and care plan instructions.
Store Manager/ District Trainer
Rent-A-Center NPS
01.1983 - 05.1998
- Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
- Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
- Ensured a safe working environment for all employees by adhering strictly to company safety guidelines while also promoting workplace safety awareness through regular trainings.
- Spearheaded loss prevention efforts by enforcing strict security protocols and conducting thorough audits of store operations.
- Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
- Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
- Launched successful community engagement initiatives partnering with local organizations to raise funds or awareness for various causes through in-store events or promotions.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
- Implemented innovative merchandising displays to maximize product visibility, leading to increased sales revenue.
- Collaborated with corporate marketing teams on promotional events, driving foot traffic and boosting brand awareness.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Coordinated seamless store openings or renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
- Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
- Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Drove sales and planned promotional and local store marketing activities.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Proposed innovative ideas to increase market share.
- Opened and closed store Number days per week.
- Supported store opening by setting up office space, equipment and POS systems.
- Managed new employee orientation training process for more than Number employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Developed departmental systems and procedures to better align workflow processes.
- Researched and obtained relevant course materials to achieve training objectives.
- Directed field training to enhance participants' skills.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Selected and assigned instructors to conduct specific training programs.
- Coordinated and prioritized required training courses for Type employees.
Education
No Degree - Elementary Education
University of Toledo
2801 W.Bancroft St.Skills
- Chiropractic Techniques Knowledge
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Adaptive Decision Making
- Problem Solving Prowess
- Patient Care Coordination
- Healthcare Compliance Understanding
- Detail-Oriented Focus
- Organizational Skills Mastery
- Computer Literacy Proficiency
- Conflict Resolution Competence
- Marketing and promotion
- Basic Life Support Training
- Electronic Health Records Management
- Office Administration Experience
- Medical terminology proficiency
- Stress management techniques
- Effective written and verbal communication
- Patient Care
- Patient Education
- Insurance Verification
- Appointment Scheduling
- Patient Flow Management
- Insurance Billing
- Patient Relations
- Payment Collection
- Telephone Etiquette
- Charting
- Patient information maintenance
- Medical Billing
- Electric muscle stimulation
- Medical front desk management
- Inventory restocking and oversight
- Treatment tracking
- Healthcare knowledge
- Chiropractic therapy
- Therapy delivery
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Vitals Collection and Documentation
- Billing support
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Updating Medical Records
- Certified in CPR/AED
- Patient confidentiality
- Electronic Health Records
- Relationship Building
- Patient support
- Patient Registration
- Patient Scheduling
- Team building
- Data Entry
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- CPR Certified
- Goal Setting
- Health Promotion
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Excel to track approved and denied workman’s compensation claims
- Achieved growth goal by completing marketing sales with accuracy and efficiency.
- Documented and resolved product issues which led to customer satisfaction and retention.
Timeline
Chiropractor Assistant
Foundation Chiropractic Clinic
10.2004 - 10.2024
Store Manager/ District Trainer
Rent-A-Center NPS
01.1983 - 05.1998
No Degree - Elementary Education
University of Toledo
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