Leslie Lancaster
Fernandina Beach
Summary
Chiropractic care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment. I am a professional with experience in electric stimulation, hot and cold therapies, PEMF, diathermy, ultrasound, mechanical tract. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs. I enjoy helping and seeing patients achieve better overall health and wellbeing. I truly care about the people.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Amelia Chiropractic Clinic
08.2023 - Current
- Assisted chiropractors in patient evaluations and treatment planning.
- Educated patients on rehabilitation exercises and wellness strategies to enhance recovery.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Demonstrated proficiency in using various therapeutic modalities including: ultrasound therapy, electrical stimulation, mechanical traction, diathermy, PEMF, and Radial Shockwave(Certified by Shockwave Centers of America) under chiropractor supervision for better treatment outcomes.
- Managed patient scheduling, ensuring efficient clinic operations and minimal wait times.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system using Chiro8000 and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Server
Kitchen 251
01.2023 - 05.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain seamless communication during service.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
Server
Shuckers Oyster Bar
02.2021 - 02.2023
- Utilized POS system for accurate order processing and cash handling procedures.
- Implemented time-saving strategies to enhance workflow and improve service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Shift Lead
Cedar River Seafood
05.2020 - 02.2022
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored new staff on service protocols and menu knowledge.
- Managed inventory levels, coordinating timely orders to minimize shortages.
- Implemented process improvements to enhance customer service efficiency.
Shift Manager
Zaxbys
01.2019 - 05.2020
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service quality.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented operational improvements resulting in increased efficiency and customer satisfaction.
Education
Certified Practioner - Radial Shockwave Therapy
Shockwave Centers of America
Fernandina Beach, FL09-2025
High School Diploma -
Yulee High School
Yulee05-2014
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Patient care
- Professionalism and ethics
- Patient education
- Time management mastery
- Service promotion
- Active listening
- Radial Shockwave Technician
Timeline
Chiropractic Assistant
Amelia Chiropractic Clinic
08.2023 - Current
Server
Kitchen 251
01.2023 - 05.2023
Server
Shuckers Oyster Bar
02.2021 - 02.2023
Restaurant Shift Lead
Cedar River Seafood
05.2020 - 02.2022
Shift Manager
Zaxbys
01.2019 - 05.2020
Certified Practioner - Radial Shockwave Therapy
Shockwave Centers of America
High School Diploma -
Yulee High School