JOANNA DE LA MORA
Paso Robles,CA
Summary
To obtain long-term employment with an established organization where I can utilize my skills while together accomplishing our professional goals.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Receptionist/Office Assistant
Dr. Jacks Coastal Spine And Sport
Paso Robles, California
03.2024 - 06.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
MEDICAL RECEPTIONIST
RADIOLOGY ASSOCIATES
TEMPLETON, USA
10.2023 - 03.2024
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Entered insurance, demographics and health history into patient database.
- Scanned identification and insurance cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
CALL CENTER/PATIENT SERVICES
RADIOLOGY ASSOCIATES
TEMPLETON, USA
07.2021 - 10.2023
- Routed calls to appropriate personnel or departments.
- Answered incoming calls promptly and courteously.
- Entered notes into the database for each call received.
- Maintained a professional attitude while handling difficult situations.
- Performed data entry of customer information into the computer system.
- Created new customer accounts in the database system.
- Assisted with training new employees on answering service procedures.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06-2019
Skills
- Languages - Spanish - Fluent
- Excellent communication skills
- Medical Patient Scheduling
- Insurance Verification
- Referrals
- Front Office/Clerical experience
- Multi-line phone systems
- Organizational skills
- HIPAA
- Medical Records
- Medical Imaging
- Ability to collaborate effectively with healthcare providers and other team members
References
Available upon request
Timeline
Receptionist/Office Assistant
Dr. Jacks Coastal Spine And Sport
03.2024 - 06.2025
MEDICAL RECEPTIONIST
RADIOLOGY ASSOCIATES
10.2023 - 03.2024
CALL CENTER/PATIENT SERVICES
RADIOLOGY ASSOCIATES
07.2021 - 10.2023
High School Diploma -
Paso Robles High School