Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Delgado Serna

Joliet,IL

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Phlebotomist/Lab Technician

Advanced Urology Associates
12.2024 - Current
  • Collected blood samples efficiently while adhering to safety protocols and infection control procedures.
  • Assisted in maintaining accurate patient records and data entry for laboratory analysis.
  • Engaged with patients to explain procedures, ensuring comfort and understanding during sample collection.
  • Maintained phlebotomy equipment, ensuring readiness and compliance with hygiene standards.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Assistant Front End Manager

Menards
06.2022 - 06.2024
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.

Sales Associate

Walgreens
09.2021 - 06.2022
  • Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Handled customer inquiries and resolved issues promptly, fostering positive relationships and loyalty.
  • Collaborated with team members to achieve daily sales targets and enhance overall store performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Certificate - Phlebotomist

Chicago School of Phlebotomy
Naperville, IL
09-2024

Joliet Central High School
Joliet, IL
05-2023

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Bilingual
  • Fast learner
  • workflow optimization
  • leadership
  • Adaptability
  • Critical thinking
  • Communication

Timeline

Phlebotomist/Lab Technician

Advanced Urology Associates
12.2024 - Current

Assistant Front End Manager

Menards
06.2022 - 06.2024

Sales Associate

Walgreens
09.2021 - 06.2022

Certificate - Phlebotomist

Chicago School of Phlebotomy

Joliet Central High School

Similar Profiles

CREATE PROFILE
Joanna Delgado Serna