Joanna Espino
Columbus,OH
Summary
Dynamic and results-driven professional with a proven track record at Iconic Results. Adept at consistently exceeding sales targets through advanced prospecting and closing techniques. Demonstrates exceptional problem-solving and leadership skills, ensuring safety and efficiency in high-stakes environments. Expert in customer service and safety regulations, with a strong commitment to continuous improvement and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Safety Supervisor
Angel Drilling
Williston, ND
04.2022 - 01.2023
- I was recently site safety supervisor for work over rigs, iam very hard working, motivated always going above and beyond.
- Showcased exceptional problem-solving skills when faced with unexpected challenges during production runs, ultimately minimizing downtime and keeping projects on track.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Call Center Sales Representative
Iconic Results
Phoenix, AZ
01.2023 - Current
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Safety Supervisor
TSMC
Phoenix, AZ
12.2019 - 04.2022
- Saftey supervisor in charge of safe training, making sure employees stay safe at all times
Education
College Degree in Business Management -
Henry Ford Community College
Dearborn, MI10.2013
Skills
- Box Truck
- Pallet Jack
- Warehouse Experience
- Delivery Driver Experience
- Commercial Driving
- Security
- Packaging
- Machining
- Shipping & Receiving
- Supervising experience
- Leadership
- Load & unload
- Freight
- Tractor-trailer
- Power Tool Operation
- Hand-tool proficiency
- Torque Wrench Usage
- Pressure testing
- Hazardous Materials Handling
- Load Securing Techniques
- Emergency response training
- Equipment Inspection
- Drilling Rig Experience
- Oilfield Safety Regulations
- Safety meetings
- Safety awareness
- Heavy Lifting
- Written and verbal communication
- Lockout and tagout procedures
- Personal Protective Equipment
- Tools and mechanical equipment
- Fire prevention
- Equipment Maintenance
- Accident reporting
- Materials transportation
- Visual Inspection
- Spill management
- Sheet metal installation
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Payment processing
Certification
- Forklift Certification
- OSHA 30
- Driver's License
- CPR Certification
Additional Information
I am fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Call Center Sales Representative
Iconic Results
01.2023 - Current
Safety Supervisor
Angel Drilling
04.2022 - 01.2023
Safety Supervisor
TSMC
12.2019 - 04.2022
College Degree in Business Management -
Henry Ford Community College