Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joanna Favela

Cedar Rapids,IA

Summary

Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a role to leverage 15 years of related experience.

Overview

24
24
years of professional experience

Work History

Assistant Branch Manager

Collins Community Credit Union
Cedar Rapids, IA
10.2007 - Current
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Provided bank leadership in absence of branch manager.
  • Supervise 12 branch team members and provided management with suggestions regarding performance assessments.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Developed strategy to achieve target sales goals.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Implemented operational improvements to increase efficiency and reduce labor costs.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Member Service Supervisor

Collins Community Credit Union
Cedar Rapids, IA
03.2011 - 05.2016
  • Mentored and motivated employees in regards to service quality, knowledge and performance.
  • Supplied tellers with coin and currency.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Teller

Collins Community Credit Union
Cedar Rapids, IA
10.2007 - 04.2011
  • Maintained confidentiality of bank records and client information.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Assistant Manager

The Flying Wienie
Cedar Rapids, IA
04.1999 - 10.2009
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Received food orders from individuals and explained offerings.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Collaborated with team to deliver timely service of items.
  • Assembled and served meals according to specific guest requirements.

Education

Associate of Applied Science - Business

Kaplan College
Cedar Rapids, IA
04.2003

Skills

  • Client relationship management
  • Team development
  • Audit monitoring
  • Account analysis expertise
  • Deductive reasoning ability
  • Excellent work ethic
  • Employee training
  • Multi-tasking ability
  • Operations management

Affiliations

  • Member of the Community Action Committee
  • Member of the Rewards and Recognition Committee
  • Member of the Hispanic Initiative at CCCU

Timeline

Member Service Supervisor

Collins Community Credit Union
03.2011 - 05.2016

Assistant Branch Manager

Collins Community Credit Union
10.2007 - Current

Teller

Collins Community Credit Union
10.2007 - 04.2011

Assistant Manager

The Flying Wienie
04.1999 - 10.2009

Associate of Applied Science - Business

Kaplan College

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Joanna Favela