Joanna Fox-Lilley
Hartville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Wax Specialist, Owner
Self Employed
05.2023 - Current
- Advised clients on proper home-care regimens.
- Maintained clean and sanitary workspace.
- Implemented customized marketing strategies tailored towards target demographic resulting in increased clientele.
- Managed inventory levels of supplies and products, ensuring adequate stock for smooth operations at all times.
Wax Specialist, Wax Trainer
European Wax Center
05.2021 - 05.2023
- Advised clients on proper home-care regimens.
- Assisted in training new wax specialists, sharing best practices and techniques for efficient service delivery.
- Implemented customized marketing strategies tailored towards target demographic resulting in increased clientele.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
Director Level Hairstylist
Dino Palmieri Salon
06.2008 - 05.2021
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
Advanced Cosmetologist - Cosmetology
Casal Aveda Institute
Youngstown, OH11-2006
Skills
- Professionalism and Ethics
- Client consultation
- Sales and Upselling
- Strong customer service
- Appointment Scheduling
- Client Retention Strategies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
Timeline
Wax Specialist, Owner
Self Employed
05.2023 - Current
Wax Specialist, Wax Trainer
European Wax Center
05.2021 - 05.2023
Director Level Hairstylist
Dino Palmieri Salon
06.2008 - 05.2021
Advanced Cosmetologist - Cosmetology
Casal Aveda Institute