JoAnna Henderson
Toms River,NJ
Summary
Goal-Oriented Office Manager with extensive experience in accounting environments. Delivered exceptional customer service and satisfaction through strong interpersonal skills and a commitment to addressing concerns effectively. Certified in Medical Billing and Coding, with a solid foundation in clerical, accounting, and payroll functions.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Motor Vehicle Clerk
Matt Blatt Kia
Toms River, Nj
06.2025 - Current
- Processed vehicle registration and title paperwork, ensuring accuracy for customer transactions.
- Processed out-of-state motor vehicle transactions
- Processed titles for wholesale transactions and swaps
- Verified and processed requests for renewals, replacements, and address changes
- Obtained Owner IDs from out-of-state customers to facilitate NJ plate acquisition
- Assisted customers with inquiries on vehicle documentation and compliance, enhancing customer satisfaction.
- Assisted customers with inquiries and resolved issues related to motor vehicles
- Provided guidance to customers about DMV policies and procedures related to their specific needs.
- Answered customer inquiries about motor vehicle licensing regulations and procedures
- Maintained accurate records of all transactions including cash receipts daily.
- Maintained accurate records in dealership management software, contributing to streamlined operations.
- Streamlined document filing systems for improved access and organization.
- Created MV Sheets, letters, and any necessary documents for Dealership
- Ran motor vehicle and Parts schedules to review transactions and issue refunds
- Processed ACH payments and checks for vehicle payoffs
- Processed daily deposits for Parts, Service, and Sales Departments
- Assist Finance with correcting errors on paperwork
- Process payments for refunds on excess MV Fees collected
- Posted Trivin, NJ car fees and OLRS fees into the system
- Managed inventory of license plates and registration materials efficiently.
- Issued temporary permits for special circumstances.
- Conducted searches of motor vehicle records using various systems available through the department of motor vehicles.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers and employees to answer questions or explain information.
- Supported clerical functions using word processing software, email, and office equipment
- Entered data and maintained records to track company correspondence and updates
- Answered calls on a multi-line telephone system and directed them to appropriate staff
- Answered calls on a multi-line telephone system and directed them to appropriate staff
Medical Records Asst/Clerk
Urologic Health Center of NJ
Toms River
01.2024 - Current
- Executed retrieval of medical records for all patients.
- Retrieve & file Medical records in Off site Storage Unit
- Managed the sending, receiving, and correction of dictation reports for all patients.
- Disbursed faxes for medical records and medication refills, facilitating efficient communication.
- Assisted Office Manager in drafting and sending certified discharge, No-Show, and Follow-Up letters to enhance patient communication.
- Uploaded audio files from dictation recorders for transcription.
- Performed uploads of dictation recorders to ensure timely transcription..
- Generated daily patient routers to facilitate appointment management.
- Utilized MedEvolve software to manage patient records and appointments.
- Mark patients files when deceased & file in storage unit
- Answer & distribute messages for Medical Records
Administrative Assistant
Century 21 Real Estate
Township of Brick, NJ
12.2021 - 01.2024
- Answered incoming calls for two locations.
- Handled and processed paperwork for all Realtors, facilitating smooth operations.
- Managed payroll processing in QuickBooks and issued commission checks for Realtors.
- Managed payroll processing through QuickBooks and prepared commission checks for Realtors.
- Procured essential supplies for daily operations, ensuring both locations were well-stocked. for operations for both locations to support daily operations.
- Assisted Realtors and coworkers with online real estate transactions, streamlining processes.
Office Manager/HR Manager
GOLD COAST AUTOMOTIVE, LLC
Oakhurst, NJ
05.1997 - 03.2020
- Oversaw office financial management, including AP/AR and payroll administration and bank reconciliations.
- Managed financial documentations such as expense reports, invoices, bank statements
- Facilitated employee training programs to ensure efficient job execution.
- Managed financial documentation, including expense reports, invoices, and bank statements, ensuring accuracy and compliance.
- Executed motor vehicle processing for multiple agencies, ensuring adherence to legal standards and certification requirements.
- Trained and overseen performance of employees.
- Handled clerical duties, including answering calls for the Receptionist, Comptroller, service department, and sales department.
- Administered health insurance enrollment for new hires and processed benefit cancellations for terminated employees.
- In-House Motor Vehicle processor (certification) for N.J. & Out of State Agencies (4 yrs).
Education
Certifications in Accounting - MS Office Suite, Project, Power Point, Quickbooks, Medical Coding/Billing
BAR PC Tech School
Toms River, NJDiploma -
H.S. Holmdel
Holmdel, NJSkills
- Motor Vehicle Compliance
- Vehicle Regulations
- Transaction Management
- Transaction Reconciliation
- Accounts Receivable
- Accounts Payable
- Bank Reconciliation
- General Ledger Accounting
- Journal Entries
- Financial Transactions
- Financial Analysis
- Financial Management
- Compliance Management Management
- Compliance Standards
- Regulatory Adherence
- Document Processing
- Document Creation
- Data Management
- Data Entry
- Record Verification
- Record Organization systems
- Customer Service
- Customer Support
- Customer Interaction
- Customer Guidance
- Customer Engagement
- Operational Support
- Issue Resolution
- Process Improvement
- Efficiency Optimization
- Team Collaboration
- Collaborative Work
- Accuracy Focus
- Prioritization
- Systematic Approach
- Tax Experience
- Pricing
- Issue Resolution
- Accuracy Focus
- Prioritization
- Systematic Approach
- Collaborative Work
- Fee Assessment
- Record Organization systems
- Customer Support
Certification
- Notary Public, 2020-2024
- CDL permit /Passenger Endorsement, expired
Languages
Spanish, Beginner
Groups
Spanish, Beginner
Personal Information
Spanish, Beginner
Awards
Spanish, Beginner
Timeline
Motor Vehicle Clerk
Matt Blatt Kia
06.2025 - Current
Medical Records Asst/Clerk
Urologic Health Center of NJ
01.2024 - Current
Administrative Assistant
Century 21 Real Estate
12.2021 - 01.2024
Office Manager/HR Manager
GOLD COAST AUTOMOTIVE, LLC
05.1997 - 03.2020
Certifications in Accounting - MS Office Suite, Project, Power Point, Quickbooks, Medical Coding/Billing
BAR PC Tech School
Diploma -
H.S. Holmdel