Samantha Edwards
Waverly,KS
Summary
Accomplished Store Manager with a proven track record at Dollar Tree, enhancing store profitability and customer satisfaction through innovative merchandising and strong team leadership. Expert in inventory management and customer service, I excel in fostering team collaboration and efficiency, achieving a significant increase in sales. Skilled in office administration and problem-solving, I prioritize results and quality.
Overview
15
15
years of professional experience
Work History
Motor Vehicle Clerk
Osage County
Lyndon
03.2024 - Current
- Provided exceptional customer service through prompt responses to inquiries via phone, email, or in-person visits.
- Participated in continuous professional development training sessions to stay current on best practices and industry trends within the motor vehicle field.
- Successfully resolved conflicts with dissatisfied customers through active listening and problem-solving skills.
- Processed license plate renewals promptly while ensuring correct fees were collected from customers upon submission of their documents.
Store Manager
Dollar Tree
Olathe, KS
10.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Store Manager
Dollar Tree
Ottawa, KS
06.2009 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Waverly High School
Waverly, KS05.2007
Skills
- Office Administration
- Insurance Verification
- Document Verification
- Deadline Management
- Appointment Scheduling
- Payment Processing
- Sales Support
- Policy Adherence
- Transaction Processing
- Title processing proficiency
- Vehicle registration expertise
- License Plate Issuance
- Vehicle inspection coordination
- Customer Satisfaction
- Cash Handling
- Relationship Building
- Cash Management
- Filing systems
- Database entry
- Quality Control
- Administrative Support
- Schedule and calendar management
- Document Management
- Mail handling
- Prioritization
- Processing mail
- Sales expertise
- Bookkeeping
- Administrative tasks
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Money Handling
Timeline
Motor Vehicle Clerk
Osage County
03.2024 - Current
Store Manager
Dollar Tree
10.2023 - 03.2024
Store Manager
Dollar Tree
06.2009 - 10.2023
High School Diploma -
Waverly High School