Michelle Terwilliger
Canjoharie,NY
Summary
Dynamic professional with extensive experience at Montgomery County, excelling in regulatory compliance and data entry. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for streamlining processes and training new staff, ensuring accurate documentation and cash handling in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Motor Vehicle Clerk
Montgomery County
Fonda, NY
11.2023 - Current
- Processed motor vehicle registration applications accurately and efficiently.
- Assisted customers with inquiries regarding vehicle titles and licensing requirements.
- Verified documentation for compliance with state motor vehicle regulations.
- Collaborated with team members to streamline daily operational tasks.
- Educated the public on local laws related to vehicle registration and licensing.
- Handled cash transactions for fees associated with motor vehicle services.
- Ensured a welcoming environment for all visitors at the county motor vehicle office.
- Provided guidance to customers about DMV policies and procedures related to their specific needs.
- Answered inquiries from customers regarding motor vehicles licensing regulations and procedures.
- Conducted searches of motor vehicle records using various systems available through the department of motor vehicles.
- Reviewed completed applications for accuracy before submission.
- Reconciled discrepancies between actual cash receipts versus computer generated totals at end of day shift.
- Interpreted state laws to ensure compliance with regulations governing motor vehicle registration.
- Assisted in training new Motor Vehicle Clerks on job duties and responsibilities.
- Performed data entry tasks related to vehicle registration processing including inputting information into the DMV database.
- Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
- Verified and processed driver's license applications, renewals, replacements, and address changes.
- Processed payments for transactions such as license plates, transfer of ownership, titles, and special permits.
- Maintained accurate records of all transactions including cash receipts on a daily basis.
- Operated cash register to process cash, check, and credit card transactions.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Verified document authenticity to process license application.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
Direct Support Professional
Liberty ARC
Amsterdam, NY
05.2018 - 01.2024
- Provided personal care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities and personal hygiene routines.
- Collaborated with team members to develop individualized support plans.
- Implemented behavior management strategies to promote positive interactions.
- Monitored client health and reported changes to healthcare professionals.
- Facilitated community inclusion activities for clients to enhance social skills.
- Maintained accurate documentation of client progress and incidents.
- Participated in training sessions to improve care techniques and safety practices.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
Front End Coordinator
TJ Maxx, TJX Companies
Hudson, NY
08.2015 - 05.2017
- Coordinated front-end operations to enhance customer service experience.
- Managed scheduling for team members to ensure optimal coverage.
- Trained new staff on company policies and front-end procedures.
- Assisted in inventory management and restocking of merchandise.
- Communicated with customers to resolve inquiries and issues effectively.
- Ensured compliance with safety regulations and company policies consistently.
- Assisted customers by asking appropriate questions to help find needed products.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
- Took over cash register duties during busy periods to keep customers lines moving.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Waitress
Black Cat Cafe
Sharon Springs, NY
02.2013 - 06.2015
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Managed table settings, ensuring cleanliness and presentation standards.
- Handled cash transactions and maintained accurate payment records.
- Assisted in training new waitstaff on service protocols and menu knowledge.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
Education
Associates in Health Science Studies - Health Science
Fulton Montgomery Community College
Johnstown, NY05-2021
High School Diploma -
Canajoharie High School
Canajoharie, NY06-2015
Skills
- Regulatory compliance
- Data entry
- Document verification
- Cash handling
- Record keeping
- Communication skills
- Attention to detail
- Deadline management
- Document management
Timeline
Motor Vehicle Clerk
Montgomery County
11.2023 - Current
Direct Support Professional
Liberty ARC
05.2018 - 01.2024
Front End Coordinator
TJ Maxx, TJX Companies
08.2015 - 05.2017
Waitress
Black Cat Cafe
02.2013 - 06.2015
Associates in Health Science Studies - Health Science
Fulton Montgomery Community College
High School Diploma -
Canajoharie High School