Joanna Hernandez
Dallas,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician/Store Manager
Val U Drugs
Brooklyn, NY
09.2012 - 09.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Sales Associate
Kmart
Ridgewood, NY
11.2008 - 09.2012
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Science - Accounting
ASA College
Brooklyn, NY04.2012
Skills
- Bilingual/Spanish Speaking
- Product Sales
- Inventory Control
- Listening Skills
- Cash Register Operation
- Customer Service
- Stocking and Receiving
- Excellent Communication Skills
References
References available upon request.
Timeline
Pharmacy Technician/Store Manager
Val U Drugs
09.2012 - 09.2021
Sales Associate
Kmart
11.2008 - 09.2012
Associate of Science - Accounting
ASA College
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