JOANNA KIKUNGULA
Newark,DE
Summary
Experienced professional with diverse skillsets in Accounting, Fraud Detection, Warehouse Operations, and Staff Training. Multi-lingual (English, French, Swahili). Skilled in Purchasing, Vendor Relations, Inventory Management.
Overview
13
13
years of professional experience
Work History
Inventory Coordinator
ADT Commercial / Everon Solutions
09.2022 - Current
- Order materials for inventory or projects using Oracle, Ariba, or Dynamics 365.
- Maintain warehouse inventory using Oracle-issuing parts, returning stock, replenishing items.
- Handle Inter-Org requests and manage warehouse shared mailboxes.
- Perform RMA and Advance Replacement requests.
- Create domestic/international shipments and return labels.
- Manage the Service Queue in Mastermind.
- Complete monthly physical inventory and reconcile discrepancies.
- Efficiently stage projects and audit inventory.
- Identify and dispose of obsolete inventory.
Fraud Detection Specialist (Contractor)
Citigroup / Citibank
11.2021 - 02.2025
- Reviewed and analyzed financial transactions flagged for potential fraud or unusual activity.
- Investigated suspicious patterns, validated customer activity, and completed detailed case reports.
- Managed inbound/outbound calls to verify customers and prevent unauthorized transactions.
- Processed dispute claims and ensured accurate resolution according to compliance standards.
- Used fraud monitoring software and internal systems to detect highnrisk behavior.
- Escalated highnrisk cases to senior analysts when necessary.
- Maintained strong accuracy, organization, and time management in a metrics-driven environment.
Warehouse - Team Lead
Medline Industries Inc.
05.2019 - 04.2021
- Oversaw warehouse operations, staff training, purchasing, and OSHA compliance.
- Worked with Accounting to reconcile inventory, receipts, and invoices.
- Monitored material handling, production, shipment, and inventory quality checks.
- Coordinated scheduling and workflow aligned with warehouse operations.
Warehouse Associate
Amazon Fulfillment Center
11.2017 - 05.2019
- Assisted in shipping, packing, and storage using barcode scanning systems.
- Processed customer orders through Amazon fulfillment tracking systems.
Receiving Associate
Walmart
04.2013 - 10.2017
- Handled inventory movement, unloading trucks, stocking shelves, and scanning products.
- Ensured cleanliness, safety, and compliance in warehouse operations.
Education
Bachelor of Science (B.S.) - Accounting & Finance
Wilmington University
New Castle, DE01.2027
Skills
- Customer Service
- Contracts
- Merchandising
- Budget & Fiscal Planning
- Shipping
- Fraud detection
- Risk Assessment
- Microsoft Office
- Performance Reports
- OSHA Compliance
- Procurement
- Cost Analysis
- Inventory Control & Reconciliation
- Invoices
- Dynamics 365
- Oracle
- SAP
- Supply Chain Operations
Timeline
Inventory Coordinator
ADT Commercial / Everon Solutions
09.2022 - Current
Fraud Detection Specialist (Contractor)
Citigroup / Citibank
11.2021 - 02.2025
Warehouse - Team Lead
Medline Industries Inc.
05.2019 - 04.2021
Warehouse Associate
Amazon Fulfillment Center
11.2017 - 05.2019
Receiving Associate
Walmart
04.2013 - 10.2017
Bachelor of Science (B.S.) - Accounting & Finance
Wilmington University