Joanna Knight
Templeton,CA
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering 7+ years of experience rendering support and services to clients of multiple groupings. Versed in dealing with complaints and concerns, quickly processing orders and cross-selling products. Detail-oriented, responsive and adaptable to changing conditions.
Overview
7
7
years of professional experience
Work History
Wellness Member Advisor
Elements Massage
Tanasbourne, OR
02.2023 - 03.2024
- Scheduling clients appointments
- Provided guidance to members on how to access and use services, products, and resources.
- Assisted with membership opening processes by verifying information, collecting required documents, and entering data into the system.
- Communicated with customers in person or over the phone to answer inquiries or provide assistance related to their memberships.
- Organized stockrooms according to company standards as well as daily cleaning duties.
Sales Associate
Mr. Peeps Adult Store
Hillsboro, OR
11.2021 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Team Lead
Jimmy Johns
Hillsboro, OR
01.2020 - 06.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated tasks appropriately according to individual skill sets.
Hair Stylist
Great Clips
Paso Robles, CA
01.2017 - 12.2018
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Education
High School Diploma -
Templeton High School
Templeton, CA06-2009
Some College (No Degree) - Cosmetology
Design School of Cosmetology
Paso RoblesSkills
- Training and coaching
- Performance Tracking
- Client Retention Strategies
- Financial Acumen
- Service Upselling
- Strong interpersonal skills
- Product Sales
- Customer Service
Timeline
Wellness Member Advisor
Elements Massage
02.2023 - 03.2024
Sales Associate
Mr. Peeps Adult Store
11.2021 - 10.2022
Team Lead
Jimmy Johns
01.2020 - 06.2022
Hair Stylist
Great Clips
01.2017 - 12.2018
High School Diploma -
Templeton High School
Some College (No Degree) - Cosmetology
Design School of Cosmetology