Joanna Lopes
Lake Buena Vista,Florida
Summary
Dynamic professional with a proven track record at The Walt Disney Company, adept in enhancing guest experiences through exceptional communication and organizational skills. Excelled in bilingual guest interaction, ensuring seamless experiences for a diverse clientele. Specialized in creating magical moments, demonstrating a unique blend of storytelling and customer service excellence.
Overview
3
3
years of professional experience
Work History
Accessibility Team
The Walt Disney Company
05.2024 - Current
- Assist hundreds of guests per day with establishing accommodations for their trip
- Individually itinerary plan with guests over Zoom to set them up for success during their trip; including restaurant recommendations, experience details, and tips & tricks to utilize throughout their trip
- Utilizing extensive knowledge about The Walt Disney Company and Walt Disney World to properly educate guests on all WDW has to offer to make their experience that more magical
- Multi-task in Guest Service Suite to assist WDW guests prior to their arrival.
Festival of the Lion King
The Walt Disney Company
07.2023 - 05.2024
- Thematically greet 15,000 Guests of all ages to encourage immersion
- Ensure safety of guests and performers before, during, and after shows
- Safely & efficiently load 1500 guests into a theater in a timely manner.
Park Greeter
The Walt Disney Company
06.2021 - 07.2023
- Enthusiastically greet 50,000 Guests of all ages to start their first or thousandth visit to Walt Disney World
- Prevent fraud by ensuring all Guests have valid admission and that the admission is correctly decremented
- Assist in answering Guest questions in a courteous and thorough manner while efficiently assisting in Guest entry
- Created a safe Park experience through enforcement of Park policies.
Education
Bachelors - Entertainment Business
Full Sail University
Winter Park, FLSkills
- Bilingual: English / Portuguese
- Storytelling
- Establishing Relationships
- Customer Service
- Conflict Resolution
- Active Listening
- Exceptional communication
- File Organization
- Policy Enforcement
- Typing Speed
- Compliance Monitoring
- Proofreading
- Team Collaboration
- Deadline Management
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Effective Communication
Programs
- Adobe Creative Suite
- Microsoft Office Suite
- Google Ads
- Keynote
- Pages
- My Disney Experience
- LiveEngage
- Guest Service Suite
- A la carte
Timeline
Accessibility Team
The Walt Disney Company
05.2024 - Current
Festival of the Lion King
The Walt Disney Company
07.2023 - 05.2024
Park Greeter
The Walt Disney Company
06.2021 - 07.2023
Bachelors - Entertainment Business
Full Sail University