Summary
Overview
Work History
Education
Skills
Programs
Timeline
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Joanna Lopes

Lake Buena Vista,Florida

Summary

Dynamic professional with a proven track record at The Walt Disney Company, adept in enhancing guest experiences through exceptional communication and organizational skills. Excelled in bilingual guest interaction, ensuring seamless experiences for a diverse clientele. Specialized in creating magical moments, demonstrating a unique blend of storytelling and customer service excellence.

Overview

3
3
years of professional experience

Work History

Accessibility Team

The Walt Disney Company
05.2024 - Current
  • Assist hundreds of guests per day with establishing accommodations for their trip
  • Individually itinerary plan with guests over Zoom to set them up for success during their trip; including restaurant recommendations, experience details, and tips & tricks to utilize throughout their trip
  • Utilizing extensive knowledge about The Walt Disney Company and Walt Disney World to properly educate guests on all WDW has to offer to make their experience that more magical
  • Multi-task in Guest Service Suite to assist WDW guests prior to their arrival.

Festival of the Lion King

The Walt Disney Company
07.2023 - 05.2024
  • Thematically greet 15,000 Guests of all ages to encourage immersion
  • Ensure safety of guests and performers before, during, and after shows
  • Safely & efficiently load 1500 guests into a theater in a timely manner.

Park Greeter

The Walt Disney Company
06.2021 - 07.2023
  • Enthusiastically greet 50,000 Guests of all ages to start their first or thousandth visit to Walt Disney World
  • Prevent fraud by ensuring all Guests have valid admission and that the admission is correctly decremented
  • Assist in answering Guest questions in a courteous and thorough manner while efficiently assisting in Guest entry
  • Created a safe Park experience through enforcement of Park policies.

Education

Bachelors - Entertainment Business

Full Sail University
Winter Park, FL

Skills

  • Bilingual: English / Portuguese
  • Storytelling
  • Establishing Relationships
  • Customer Service
  • Conflict Resolution
  • Active Listening
  • Exceptional communication
  • File Organization
  • Policy Enforcement
  • Typing Speed
  • Compliance Monitoring
  • Proofreading
  • Team Collaboration
  • Deadline Management
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Effective Communication

Programs

  • Adobe Creative Suite
  • Microsoft Office Suite
  • Google Ads
  • Keynote
  • Pages
  • My Disney Experience
  • LiveEngage
  • Guest Service Suite
  • A la carte

Timeline

Accessibility Team

The Walt Disney Company
05.2024 - Current

Festival of the Lion King

The Walt Disney Company
07.2023 - 05.2024

Park Greeter

The Walt Disney Company
06.2021 - 07.2023

Bachelors - Entertainment Business

Full Sail University
Joanna Lopes