Joanna Flores Luna
Palo Alto,CA
Summary
Dynamic Medical Assistant with extensive experience at Kaiser Permanente, skilled in EKG proficiency and patient care. Bilingual in English and Spanish, I excel in managing patient flow and ensuring optimal care. Committed to maintaining HIPAA compliance and delivering exceptional service, I thrive in fast-paced environments while enhancing patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr.Luu Optometry
Redwood City, CA
02.2025 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Demonstrated how to properly insert and remove contact lenses.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
Medical Assistant Extern
Kaiser Permanente
Fremont, CA
01.2025 - 02.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administrative Assistant
Vanguard Group
Redwood City, CA
04.2021 - 08.2024
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Supervisor
Costco
Redwood City, CA
10.2019 - 03.2021
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Barista
Starbucks
Palo Alto, CA
05.2018 - 07.2019
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Counselor/Fitness Instructor
Riekes Center for Human
Menlo Park, CA
08.2017 - 07.2019
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Developed personalized workout plans based on individual client assessments and goals.
Retail Associate
Gap Kids
Palo Alto, CA
08.2016 - 07.2017
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
Retail Sales Associate
Macy's
Palo Alto, CA
01.2016 - 12.2016
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Organized displays to attract customers and promote sales.
Education
Certificate - Medical Assistant
JobTrain
San Jose, CA12-2024
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA07-2024
Associate of Arts - Psychology
Cañada College
Redwood City, CA12-2022
Skills
- Bilingual in English and Spanish
- Basic Life Support certification (BLS)
- Cardiopulmonary resuscitation (CPR)
- HIPAA & OSHA Guidelines
- Phlebotomy Training
- Immunization Administration
- Medication administration
- Medical terminology
- Narcan Certification
- Nutrition Certification
- EKG/ECG proficiency
Affiliations
- St.Anthony's catechism lead
- St.Pius youth leadership
- The Riekes Center youth team
Certification
- Clinical Medical Assistant
- Basic Life Support (CPR)
- NARCAN
- Communicating with Empathy
- Occupational Safety and Health: Blood-Borne Pathogens
- Occupational Safety and Health: Slips, Trips, and Falls
Languages
English
Spanish
References
References available upon request.
Timeline
Medical Assistant
Dr.Luu Optometry
02.2025 - Current
Medical Assistant Extern
Kaiser Permanente
01.2025 - 02.2025
Administrative Assistant
Vanguard Group
04.2021 - 08.2024
Supervisor
Costco
10.2019 - 03.2021
Barista
Starbucks
05.2018 - 07.2019
Counselor/Fitness Instructor
Riekes Center for Human
08.2017 - 07.2019
Retail Associate
Gap Kids
08.2016 - 07.2017
Retail Sales Associate
Macy's
01.2016 - 12.2016
Certificate - Medical Assistant
JobTrain
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Psychology
Cañada College
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