Joanna Marchena Molina
Grand Rapids
Summary
Dedicated professional with six years in human services and four years in supervision, focusing on team leadership, staff development, and program coordination. Expertise in performance management and data-driven decision-making enhances service delivery and outcomes. Leads teams, implements process improvements, and aligns initiatives with organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CLIENT SERVICES SUPERVISOR
Health Net of West Michigan
Grand Rapids
09.2021 - Current
- Supervised Client Services staff, ensuring adherence to best practices and quality standards
- Plan and facilitate team meetings
- Assessed staff development and training needs, facilitating access to relevant training opportunities
- Provide orientation and training for new members of the Client Services Team
- Evaluated employee performance through analysis of completed work assignments and observation of techniques used
- Facilitated small groups as part of the Equity Team
- Created and revised Standards of Work
EARLY CHILDHOOD COMMUNITY HEALTH WORKER
Health Net of West Michigan
Grand Rapids
11.2019 - 09.2021
- Addressed social determinants of health to promote health equity for individuals
- Guided clients in identifying and accessing available resources to enhance support services
- Case Coordination and Case management
- Conduct telephone intake for new clients
- Developed and co-facilitated meetings on equity to foster engagement and awareness
STRONG BEGINNINGS COMMUNITY HEALTH WORKER
Spectrum Health Hospital Group
Grand Rapids
01.2016 - 11.2019
- Educated Latinx/African American women and families on pregnancy, childbirth, infant care, and parenting skills to promote healthy outcomes
- Developed prioritized care plans for 24 clients, addressing specific needs and ensuring access to necessary services
- Assisted clients in scheduling medical appointments and advocated for their access to healthcare services
- Administered Ages and Stages questionnaire, assessed score and made referral to Early On as needed
- Detailed documentation and quarterly evaluations of goals, education and program data
- Led Strong Beginnings CHW meeting to enhance collaboration and share best practices.
- Facilitated onboarding process for new staff by providing training and support.
MEDICAL OFFICE SUPPORT
Spectrum Health Medical Group
Grand Rapids
09.2014 - 01.2016
- Coordinated new patient appointments from referrals to streamline patient intake
- Answered phones and addressed inquiries to improve patient experience
- Scheduled appointments for returning patients
- Cultivated partnerships with medical homes to enhance collaborative patient care
SCHOOL-BASED COMMUNITY HEALTH WORKER
Spectrum Health Corporate
Grand Rapids
01.2012 - 09.2014
- Delivered first aid to preschool through eighth grade students, ensuring prompt care for injuries and health issues.
- Supported Medical Emergency Response Team by providing timely responses to emergencies
- Administered medication according to policies
- Collected and documented data regarding participant health status, such as immunizations
- Documented services and education provided
CERTIFIED NURSE ASSISTANT
Spectrum Health Continuing Care
Grand Rapids
09.2007 - 12.2011
- Assisted residents with bathing, dressing, hygiene, and grooming to promote comfort and dignity
- Measured and recorded residents' input and output to monitor hydration and health status
- Recorded residents' weights and vital signs to track health trends and ensure appropriate care
Education
Master of Social Work -
Grand Valley State University
Grand Rapids, MI04-2022
Bachelor of Arts - Psychology
Cornerstone University
Grand Rapids, MI08-2017
Skills
- Team Leadership & Staff Supervision
- Performance Management & Evaluation
- Training, Coaching & Workforce Development
- Program Development & Implementation
- Case Management Oversight
- Client Advocacy & Resource Navigation
- Process Improvement & Standards Development
- Cross-Functional Collaboration
- Organizational & Operational Leadership
- Group Facilitation & Public Speaking
- Adaptability
- Organizational & Operational Leadershipp
References
- Jenn Harrod LMSW, 616-890-1187
- Chinyere Aririguzo LMSW, IMH-E, 616-648-3181
- Enid Gaddis MA, LPC, CDP, 616-443-8490
Certification
- LLMSW
Timeline
CLIENT SERVICES SUPERVISOR
Health Net of West Michigan
09.2021 - Current
EARLY CHILDHOOD COMMUNITY HEALTH WORKER
Health Net of West Michigan
11.2019 - 09.2021
STRONG BEGINNINGS COMMUNITY HEALTH WORKER
Spectrum Health Hospital Group
01.2016 - 11.2019
MEDICAL OFFICE SUPPORT
Spectrum Health Medical Group
09.2014 - 01.2016
SCHOOL-BASED COMMUNITY HEALTH WORKER
Spectrum Health Corporate
01.2012 - 09.2014
CERTIFIED NURSE ASSISTANT
Spectrum Health Continuing Care
09.2007 - 12.2011
Master of Social Work -
Grand Valley State University
Bachelor of Arts - Psychology
Cornerstone University