Claudia Arias
Margate,FL
Summary
Dynamic Client Services Supervisor at Global Pathology Laboratory Services, recognized for enhancing client satisfaction through strategic planning and effective problem-solving. Proven leadership in training and mentoring teams, coupled with strong analytical skills, resulted in streamlined processes and improved service delivery. Committed to fostering collaboration and maintaining high-quality standards in client relations.
Overview
32
32
years of professional experience
Work History
Client Services Supervisor
Global Pathology Laboratory Serives
09.2001 - Current
- Oversees client service operations, ensuring compliance with laboratory standards, policies and procedures for both labs (Global and M&K).
- Conduct annual performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Train and mentor staff on best practices in client communication and service delivery, providing leadership, guidance and support to staff members.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Streamline internal processes and personal support to increased efficiency for doctor in both labs (Global Pathology and M&K).
- Development and implementation of internal processes to improve or increase operational efficiency for (Global Pathology and M&K).
- Collaborates with cross-functional teams to resolve client issues promptly and effectively for both labs (Global Pathology and M&K).
- Coordinates weekly teaching session with dermatology residents at local facility and also virtual teaching sessions.
- Manages, received and answers legal request for both laboratory (Global and M&K) from different legal entities.
- Maintain documentation of service interactions, ensuring accuracy and adherence to regulatory requirements.
- Monitor monthly key performance indicators through statistics to ensure consistent, high-quality service levels.
- Escalate clients and doctors issues to higher management to achieve successful resolution when needed.
- Manage escalated client issues to achieve successful resolution and addressing concerns in a timely manner
- Maintain strong client engagement with key accounts.
HR Assistant
National Federation of Coffee Growers of Colombia
01.1994 - 08.2021
- Facilitated onboarding process for new employees, ensuring compliance with company policies.
- Assisted in maintaining employee records and HR databases for accuracy and accessibility.
- Developed and implemented office procedures to streamline HR operations and improve efficiency.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Education
Bachelor of Information Technology - Information Technology
Universidad Antonio Nariño
Armenia, Colombia11-2022
High School Diploma -
Bethlemitas Catholic School
Armenia, Colombia11-1989
Skills
- Customer relations
- Training and mentoring
- Team building
- Schedule management
- Sales support
- Account updates
- Strong leadership
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client needs assessments
- Task prioritization
- Self motivation
- Professionalism
- Strategic planning
- Staff supervision
- Data analysis
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Client Services Supervisor
Global Pathology Laboratory Serives
09.2001 - Current
HR Assistant
National Federation of Coffee Growers of Colombia
01.1994 - 08.2021
Bachelor of Information Technology - Information Technology
Universidad Antonio Nariño
High School Diploma -
Bethlemitas Catholic School