Joanna Marquez
Mi Trailta Y Mas Coffee
Austin,TX
2
Languages
27
years of professional experience
Friendly and adaptable professional with extensive experience in customer-facing roles. Skilled in training new team members and maintaining high service standards. Eager to leverage strong interpersonal skills to contribute to team success and improve client satisfaction.
Work History
Barista
2 Years 4 Months- Provided exceptional customer service, fostering positive relationships with regular patrons.
- Prepared and served high-quality coffee beverages adhering to established recipes and standards.
- Operated espresso machines and grinders, ensuring optimal performance and maintenance.
- Trained new baristas on beverage preparation techniques and customer service protocols.
Front Desk Receptionist
24 Years 9 Months- Managed front desk operations, ensuring seamless customer service and efficient scheduling.
- Coordinated appointments and maintained calendars for multiple service providers.
- Handled incoming calls, addressing inquiries and directing clients to appropriate departments.
- Processed client transactions and maintained accurate records of services rendered.
Certified Nursing Assistant
2 Years 5 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Trained new staff on best practices in resident care and facility protocols.
Education
Nail Technician
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Languages
Spanish
English
Timeline
Barista
Mi Trailta Y Mas Coffee
03.2024 - 07.2026Read More
Certified Nursing Assistant
Westminster Retirement Homes
02.2018 - 07.2020Read More
Front Desk Receptionist
Dela Home Improvments
01.2000 - 10.2024Read More
Greenville Technical College
Nail Technician
Read More