Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Martinez

CA

Summary

Operations leader with a track record of enhancing productivity and accuracy in order management at Topco. Bilingual in English and Spanish, with expertise in team building and project management. Proficient in Microsoft Excel, driving operational efficiency and implementing employee training initiatives to develop a high-performing workforce.

Overview

12
12
years of professional experience

Work History

Operations Lead: Produce & Floral Department

Topco
Visalia, USA
04.2019 - Current
  • Supervise order entry and management processes in a very fast paste environment. Accountable for accuracy and improved productivity related to the order management process for the West Coast office.
  • Train new hires on company’s invoice workflow while also learning new software.
  • Lead quarterly team meetings to provide the team with updates/changes via zoom and in office.
  • Set appropriate and measurable coordinator responsibility goals and track on a weekly basis.
  • Assists with ensuring the prompt and accurate member bill/pay process by assisting coordinators in correction of billing to members ensuring that product sales are reported and billed correctly.
  • Prepare member produce ad information and sales information for PowerPoint presentations to members that help sourcing team gain new business.
  • Identifies, promotes, and executes effective use of Topco systems to maximize efficiencies.
  • Manage produce/floral state licenses, commissions, monthly accruals, etc.

HR Specialist

Community Services & Employment Training
Visalia, USA
01.2015 - 04.2019
  • Perform a variety of responsible and complex technical and administrative duties relating to personnel functions.
  • Ensured compliance with local, State and federal regulations.
  • Run reports and collaborated with finance team to ensure merit increases and department budgeting met standards.
  • Extensive data entry and monthly reports to Executive Director and Board of Directors.
  • Coordinated board meetings; ensuring a quorum was present, wrote minutes of the meetings, assist the public with questions, etc.
  • Compile data for special personnel projects and reports including the management of performance tracking systems.
  • Examinate candidates for recruitment, proctor interviews, and conduct new employee orientations.
  • Lead of Safety Committee and Workers Compensation Reporting.
  • Coordinate staff trainings, All Staff Development events, and lead staff retention programs.

Operations Representative

CH Robinson
Visalia, USA
03.2013 - 12.2014
  • Administrative support which consists of, but not limited to heavy data entry, expedite the direction of calls and e-mail, maintain organized to work in a fast paste environment to hit daily goals.
  • Managed contracts and provided coverage support on all accounts.
  • Collaborate with accounting department to analyze solutions of skipped payments, missing invoices, incorrect pricing, and creating invoice adjustments.
  • Run daily reports in programs such as Excel, OneSource, Compass, and Navisphere.

Education

Fresno Pacific University
06.2025

Liberal Arts -

College of The Sequoias
Visalia, CA
05-2010

Diploma -

Redwood High School
Visalia, CA
06-2007

Skills

  • Bilingual communication (English/Spanish)
  • Customer service and relations
  • Time management
  • Team building and leadership
  • Microsoft Excel proficiency
  • Data analysis
  • Project management
  • Employee training and compliance
  • Operational efficiency
  • Workforce management

Timeline

Operations Lead: Produce & Floral Department

Topco
04.2019 - Current

HR Specialist

Community Services & Employment Training
01.2015 - 04.2019

Operations Representative

CH Robinson
03.2013 - 12.2014

Fresno Pacific University

Liberal Arts -

College of The Sequoias

Diploma -

Redwood High School

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Joanna Martinez