Lisa Fontanetta
Franklin Park,IL
Summary
Efficient Accounts Receivable Specialist offering 16 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in Microsoft Excel and SAP, adept at streamlining processes and pursuing collections, demonstrating meticulous attention to detail and a strong customer service orientation.
Overview
23
23
years of professional experience
Work History
AR Specialist
Topco Associates
10.2007 - Current
- Increased member satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Managed and addressed member and vendor correspondence and inquiries.
- Assessed account aging and actively pursued collections on regular basis.
- Processed member deductions.
- Utilized Microsoft Excel, SAP and Sales Force software to manage member statements.
- Worked on SAP implementation
- Performed targeted collections on past due accounts aged over 90 days.
Pricing Coordinator
Coca Cola Enterprises
10.2001 - 07.2007
- .Updated pricing regularly to all markets
- Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
- Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
Education
No Degree - Communication
DePaul University
Chicago, ILSkills
- Client Communication
- AR Aging Reports
- Customer service support
- Microsoft Excel
- Collections
- Data Entry
- SAP
- Sales Force
- Attention to Detail
Timeline
AR Specialist
Topco Associates
10.2007 - Current
Pricing Coordinator
Coca Cola Enterprises
10.2001 - 07.2007
No Degree - Communication
DePaul University
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