Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Martinez

Hereford,Texas

Summary

Driven AR Specialist with a proven track record at Rabern Rentals, enhancing customer satisfaction and AR performance through effective problem-solving and attention to detail. Excelled in streamlining payment processes and implementing strategic improvements, showcasing strong client relations and communication skills. Demonstrated reliability in reducing the need for third-party collections.

Empathetic Counseling Student possessing skills for creating a strong therapeutic relationship, maintaining comfort and promoting progress with clients. Easily collects information about others through conversations, questions and in-depth interviews. Excellent observational and analytical skills with knowledge of cognitive behavioral therapy.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

AR Specialist

Rabern Rentals
12.2023 - Current
  • Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
  • Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
  • Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Improved accounts receivable efficiency by streamlining payment processing and invoice management.

Education

Master of Arts - School Counseling M. Ed. & LPC

West Texas A&M University
Canyon, TX
08.2025

Bachelor of Arts - Elementary Education

West Texas A&M University
Canyon, TX
08.2016

Skills

  • Counseling techniques
  • Behavioral Interventions
  • Crisis Intervention
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Relationship Building
  • Strong client relations skills
  • Client Communication

Timeline

AR Specialist

Rabern Rentals
12.2023 - Current

Master of Arts - School Counseling M. Ed. & LPC

West Texas A&M University

Bachelor of Arts - Elementary Education

West Texas A&M University
Shelby Martinez