Joanna Mendoza
Truckee,CA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Best Western Plus Hotel
Truckee, CA
09.2022 - Current
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Greeted and welcomed guests in a friendly, professional manner.
- Processed payments, cashiering duties and credit card transactions accurately.
- Resolved conflicts between customers or staff members in a professional manner.
- Provided support to guests with check-in and check-out procedures.
- Tracked inventory of supplies needed for the front desk area.
- Ensured that all safety regulations were followed at all times.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Monitored the front desk staff to ensure proper customer service was provided.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Resolved customer complaints promptly and efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Front Desk Receptionist
Martis Valley Spa and Massage
Truckee, CA
12.2024 - 05.2025
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Scheduled and confirmed appointments for clients and staff.
Shift Leader
Dairy Queen Grill & Chill
Truckee, CA
09.2019 - 08.2022
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
Education
High School Diploma -
Truckee High School
Truckee, CA06-2023
Skills
- Customer service
- Conflict resolution
- Payment processing
- Inventory management
- Staff supervision
- Data analysis
- Hospitality services
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Martis Valley Spa and Massage
12.2024 - 05.2025
Front Desk Supervisor
Best Western Plus Hotel
09.2022 - Current
Shift Leader
Dairy Queen Grill & Chill
09.2019 - 08.2022
High School Diploma -
Truckee High School
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