Breanna Robb
Arkansas City,KS
Summary
Dedicated professional with a strong background in hospitality, having excelled at Best Western Plus Hotel. Recognized for exceptional attention to detail and efficiency in cleaning and organizing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, ensuring a positive experience for all guests.
Overview
10
10
years of professional experience
Work History
Housekeeper
Best Western Plus Hotel
04.2014 - 08.2020
- Maintained high cleanliness standards in guest rooms and common areas.
- Managed inventory of cleaning supplies and equipment efficiently.
- Trained new staff on best practices for sanitation and safety protocols.
- Coordinated with management to address guest concerns promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Front Desk Receptionist/Baggage Claim
American Airlines
02.2013 - 03.2014
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated flight information and updates for passengers, enhancing overall travel experience.
- Trained and mentored junior reception staff on customer service protocols and software systems.
- Implemented efficiency improvements, reducing wait times during peak hours by streamlining processes.
- Resolved passenger inquiries and complaints with professionalism, fostering positive relationships and loyalty.
- Maintained accurate records of guest interactions and transactions using airline reservation systems.
Sales Associate/Register
Wetseal
08.2010 - 10.2012
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained product displays, ensuring visual merchandising standards aligned with brand guidelines.
- Assisted in inventory management, tracking stock levels and minimizing discrepancies.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
Education
High School Diploma -
Union High School
Tulsa, OKSkills
- Meticulous organizational skills
- Supportive team member
- Dedicated work ethic
- Strong organizational abilities
Languages
Spanish
Limited Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Housekeeper
Best Western Plus Hotel
04.2014 - 08.2020
Front Desk Receptionist/Baggage Claim
American Airlines
02.2013 - 03.2014
Sales Associate/Register
Wetseal
08.2010 - 10.2012
High School Diploma -
Union High School