JOANNA MITCHELL-SNELL
Lakewood,CO
Summary
RN with over 40yrs of nursing experience. Telephonic Worker’s Compensation; Concurrent Review, Utilization Management for major insurance companies such as Dept of Labor and for large companies such as Aetna. Certified Case Manager for Home Care, and Field Case Manager, Occupational Health Nurse
Knowledgeable Case Manager with solid background in telephonic case management. Adept in facilitating patient care coordination and ensuring compliance with healthcare guidelines. Demonstrated ability to navigate complex medical cases and build strong patient relationships through effective communication and problem-solving skills.
Overview
42
42
years of professional experience
Work History
Telephonic Case Manager, Department of Labor contract
Capstone Care Services. LLC
Lakewood, COP
07.2025 - 01.2026
- Conducted comprehensive assessments to evaluate patient needs and develop tailored care plans.
- Enhanced patient care by conducting thorough telephonic assessments and developing comprehensive case management plans.
- Collaborated with multidisciplinary teams to ensure coordinated patient care and effective communication.
- Achievements included knowledge and use of conversational skills with MDs, IW(Injured Worker) and government employees.
- Facilitated referrals to appropriate healthcare services, ensuring timely access to necessary treatments.
- Monitored patient progress, adjusting care plans based on individual responses and feedback.
RN, Case Manager
Spectrum Healthcare, LLC
Aurora, CO
07.2021 - 05.2025
- Coordinated care plans for diverse patient populations, ensuring individualized treatment approaches.
- Conducted comprehensive assessments to evaluate patient needs and develop effective interventions.
- Collaborated with multidisciplinary teams to streamline communication and improve patient outcomes.
- Educated patients and families on disease management, enhancing understanding and compliance.
- Oversaw documentation accuracy in electronic health records, maintaining compliance with regulatory standards.
- Facilitated discharge planning processes, optimizing resource utilization and continuity of care.
RN, Case Manager
Healthcare Scouts
06.2017 - 12.2017
- Communications and collaborative discussions to have positive outcome with other Case Workers, Adjusters and Government Agents and Managers daily as needed.
- Implemented quality improvement initiatives to enhance operational efficiency within the healthcare setting.
- Achievements included knowledge and use of conversational skills with CEOs/PEOs etc.; had exceptional report with coworkers, and was viewed as a great asset to the company.
- Left due to assignment ended.
RN, Concurrent Review, Managed Care and Medicare
All’s Well, Inc.
11.2015 - 12.2016
- Tasks include Intake Case Management approvals for inpatient stays for files assigned. Handled as many as 40-50pts/day.
- Communications with 18 assigned facilities per fax, phone and email to receive and review files that were assigned as they were admitted or discharged.
- Reporting of ongoing care. Daily team meeting attendance and concise reporting of each new file assigned.
- Other tasks included case management, file maintenance and review, intake and discharge, patient advocacy, communications with facility staff, DME and other providers as needed. Communications and collaborative discussions to have positive outcomes with other Case Workers admission coordinator and Adjusters daily as needed.
- Achievements included gaining knowledge of, integration and use of systems, utilization review, concurrent review for Managed care, Medicare, Obamacare, and other medical insurance forms and processes.
RN, BS, CCM Worker’s Compensation, Telephonic Case Manager
NARS
01.2015 - 05.2015
- Tasks include handling multiple tasks and organizing desk assignments. Files were Worker’s Compensation for a specific account.
- Tasks included case management, utilization review, pre-certification, file maintenance and review, patient advocacy. intake and discharge, communications with MDs, Case Workers, Adjusters and Managers daily.
- Achievements included knowledge and use of conversational skills with CEOs/PEOs etc.; had exceptional report with coworkers, and was viewed as a great asset to the company. Left for personal reasons.
RN, BS, CCM Worker’s Compensation, Telephonic Case Manager
Amerisys Inc.
12.2013 - 12.2014
- Tasks include handling over 120 active case files, organizing desk assignments. Files were Worker’s Compensation for State of Florida accounts.
- Tasks included case management, utilization review, pre-certification, file maintenance and review, intake and discharge, communications with work comp coordinators and Adjusters daily.
- Achievements included knowledge and use of CPT, ICD-9, Chapter 440 law information, computer knowledge and use of same including Outlook, multiple communications programs, and multiple file organization programs.
RN, BS, CCM Medicare/Managed Care Case Manager
Aetna, Inc.
03.2013 - 12.2013
- Tasks include Telephonic Case Management of Medicare HMO and PPO files.
- NCQA/CMS certified work. Collaborated with multidisciplinary teams to develop personalized care plans for diverse patient populations.
- Led training sessions to all team members on handling PTSD files. Advocated for patient needs within healthcare settings to enhance overall care experience and outcomes.
- Completed all Metrics to 95% or better consistently.
RN, BS, CCM, US Army Wounded Warrior Case Manager
Advanced Technology Logistics
11.2011 - 12.2012
- Tasks included Telephonic Case Managing wounded Soldier coming back from the Middle East.
- Tasks included face-to-face intake interviews.
- Weekly charting on each file. Monthly report charting. Peer to peer reviews.
- Weekly team reviews. Monthly QUAD reporting to command and company medical officer.
- Monthly district team meeting attendance.
- Bi-Annual Muster attendance with Soldiers.
- Records reviews, records collection from MDs, skilled records keeping due to case complexities.
RN, Clinical Coordinator
Curascripts, Inc/ExpressScripts, Inc.
07.2005 - 05.2010
- Completed tasks including patient teaching, admission data collecting, program initiation, training/instructing, documentation etc.
- Achievements included writing program content for disease process and medications documentation used for teaching.
- Tasks completed through experienced knowledge of all disease processes and their related medications including Oncology, MS, RA, Growth Hormone, etc.
- Achievements included handling exclusive accounts with consistent positive feedback from management and vendor.
RN, Examiner
Comprehensive Healthcare/Homeland Security
08.2004 - 06.2005
- Tasks included completing pre-hire physicals and drug tests for Airport Security Personnel under Homeland Security and TSA, with Government Security clearance.
- Achievements included licensure in multiple States, certification to do physical and mental acuity tests, and testing for ability to think and work in high stress arenas.
Education
BS - Business & Healthcare Management
Bellevue University
Bellevue, NE08.2010
AS, RN -
Valencia Community College
Orlando, FL01.1994
AS, LPN - undefined
Southwestern Community College
Creston, IA01.1982
Skills
- Registered Nurse, CO 168367 MULTISTATE
- Certified Case Manager, 00144146,exp
- Type 50-60 WPM
- Critical thinking
- Multitasking and organization
- Basic Life Saving
- Computer skills include: Microsoft Office 360, Web-based programs Multiple company based programs such as WebOpus
- Cross-cultural sensitivity, Confidentiality, Positive attitude
- Client relationship management, Client advocacy
- Verbal and written communication skills
Timeline
Telephonic Case Manager, Department of Labor contract
Capstone Care Services. LLC
07.2025 - 01.2026
RN, Case Manager
Spectrum Healthcare, LLC
07.2021 - 05.2025
RN, Case Manager
Healthcare Scouts
06.2017 - 12.2017
RN, Concurrent Review, Managed Care and Medicare
All’s Well, Inc.
11.2015 - 12.2016
RN, BS, CCM Worker’s Compensation, Telephonic Case Manager
NARS
01.2015 - 05.2015
RN, BS, CCM Worker’s Compensation, Telephonic Case Manager
Amerisys Inc.
12.2013 - 12.2014
RN, BS, CCM Medicare/Managed Care Case Manager
Aetna, Inc.
03.2013 - 12.2013
RN, BS, CCM, US Army Wounded Warrior Case Manager
Advanced Technology Logistics
11.2011 - 12.2012
RN, Clinical Coordinator
Curascripts, Inc/ExpressScripts, Inc.
07.2005 - 05.2010
RN, Examiner
Comprehensive Healthcare/Homeland Security
08.2004 - 06.2005
AS, LPN - undefined
Southwestern Community College
BS - Business & Healthcare Management
Bellevue University
AS, RN -
Valencia Community College